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30 results for “white balance”

1. TroubleshootingGemiq App1 min read

   Why Is My Background Appearing Grey Instead of White?

   There are two common causes — and both are an easy fix.

2. TroubleshootingGemiq App2 min read

   Troubleshooting Missing GemIQ Account Emails

   Emails from GemIQ are sent by "GemIQ". If you can’t find the email, try searching under that sender. It may have been redirected to a different folder in your email provider.

3. TroubleshootingGemlightbox2 min read

   Troubleshooting GemLightbox Bluetooth Connection Issues

   To ensure a successful connection, please make sure that Bluetooth is enabled on both your GemLightbox device and your mobile phone.

4. TroubleshootingGemiq Mobile App1 min read

   Why Do My Jewelry Photos Look Blue When Using the GemIQ Mobile App?

   If your jewelry or background appears blue in the GemIQ Mobile App, recalibrating the live preview and adjusting the brightness will usually resolve the issue.

5. TroubleshootingGemloupe1 min read

   GemLoupe Not Charging or Has Low Battery Life

   The GemLoupe battery should be fully charged in approximately 1 to 2 hours of charging.

6. TroubleshootingGemiq Desktop App1 min read

   What Should I Do If My GemLightbox Disconnects During a Session?

   If your GemLightbox disconnects during a capture session, you may notice that the Capture button disappears or the GemIQ app prompts you to enable Bluetooth. This is usually caus

7. TroubleshootingGemcam Pro1 min read

   Why Is My GemCam Pro Not Connecting?

   If your GemCam Pro isn't connecting, work through the steps below in order.

8. TroubleshootingGemiq App1 min read

   Why Can't I See the Integrations Option in GemIQ?

   The Integrations section is only available to the main user and if the account is on a Pro subscription. Members and sub-users do not have permission to access or manage integrati

9. TroubleshootingRetouching2 min read

   Retouching Order Dashboard Not Loading

   If your retouching order dashboard is facing loading issues, here are some ways that you can troubleshoot.

10. TroubleshootingGemcam2 min read

    GemCam Is Not Focusing

    If you're experiencing focusing issues with your GemCam, it is likely due to the camera being too close or too far from the object.

11. TroubleshootingGemiq Desktop App1 min read

    Why Are My Images Saving Slowly?

    Slow saving is usually caused by one of two things: a network issue or too much running on your computer. Here's how to identify and fix it.

12. TroubleshootingGemiq Mobile App2 min read

    Troubleshoot iOS Camera Issues in GemIQ

    On very rare occasions, the camera may appear green for the first time.

13. TroubleshootingGemiq Desktop App1 min read

    Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App

    If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.

14. TroubleshootingGemcam1 min read

    Fix Upside-Down GemCam Images on Windows

    For some windows users, there may be instances where the images on the GemCam are appearing upside down.

15. TroubleshootingGemcam1 min read

    Lines Appearing on Your GemCam Control Panel

    If you notice lines appearing on the GemCam control panel after some time, this may be caused by dust or an unstable USB-C connection.

16. TroubleshootingGemlightbox2 min read

    Fix Blurry Jewelry Photos

    Proper maintenance is key. Over time, extended use of mobile phones or cameras can lead to misty or unfocused images.

17. TroubleshootingGemiq Desktop App2 min read

    Why Does My Shopify Sync Only Flash When I Try to Sync?

    If the Shopify Sync button only flashes and nothing happens, it's usually due to one of these reasons: Your Shopify store is not connected successfully. There are no products in G

18. TroubleshootingGemcam Pro1 min read

    How to Remove Dust from Your GemCam Pro

    If you notice dust or a speck appearing in your images or videos when using the GemCam Pro, follow these steps to troubleshoot:

19. TroubleshootingGemcam Pro2 min read

    GemLightbox Pro Cannot Connect to GemIQ Desktop App

    If the GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary syst

20. TroubleshootingGemiq Desktop App1 min read

    Using GemIQ App on Tablets

    The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.

21. TroubleshootingGemiq Desktop App2 min read

    Why Is My GemIQ App Lagging?

    Learn the most common causes of GemIQ lagging and how to fix them step by step, from checking your internet connection to clearing your app cache.

22. TroubleshootingGemiq Mobile App1 min read

    Fix GemIQ Lag on Your Smartphone

    If you experience lag while using GemIQ, try the following steps to improve performance:

23. TroubleshootingGemiq Desktop App1 min read

    Why Am I Not Seeing the Integrations Button on My GemIQ Account?

    Find out why the Integrations button isn't visible and how to check if you're using a subaccount.

24. TroubleshootingGemsparkle2 min read

    Fixing Blurry Images on GemSparkle

    If you experience blurry images when using the GemSparkle, follow these steps to troubleshoot and resolve the issue:

25. TroubleshootingGemlightbox Max1 min read

    Turntable Not Moving? Here's How to Fix It

    Work through the steps below to get your turntable running again.

26. TroubleshootingGemiq Desktop App1 min read

    Troubleshooting Fast Video Playback on macOS

    If your GemHub video plays too fast after uploading it to YouTube from your MacBook, it could be due to the YouTube playback speed settings or a known macOS bug that affects video

27. TroubleshootingGemiq App1 min read

    Why Can't I Save My Photo After Taking an Image with GemCam Pro?

    A photo may fail to save in GemCam Pro if your cloud storage is full or your network connection is interrupted during the data transfer.

28. TroubleshootingGemlightbox Max1 min read

    What Do I Do If My GemLightbox Max Suddenly Does Not Turn On?

    If your GemLightbox Max suddenly does not turn on, try performing a power reset by disconnecting and reconnecting the power cable. This resolves many temporary power issues.

29. TroubleshootingGemcam Pro2 min read

    Troubleshooting GemCam Pro Connection and Power Issues

    If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemIQ settings.

30. TroubleshootingGemiq Mobile App2 min read

    How to Use Macro Focus on Google Pixel 7 for Sharper Jewelry Photos

    When capturing images, it’s important to understand how sensor size and optics affect your results. A larger camera sensor produces a shallower depth of field and a narrower plane