Quick Answer

GemLightbox Pro connects to computers and laptops through Bluetooth, allowing GemIQ users on Windows and Mac devices to start photo shoots directly from their computers when they are using the GemCam Pro. If the connection fails, common causes include Bluetooth being disabled, another device already connected to the GemLightbox Pro, or temporary system or cache issues. Follow the steps below to restore the connection..

Before You Start

  • GemIQ must be installed and up to date on your Windows or Mac computer.

  • Your GemLightbox must be plugged in and switched on.

Steps

  1. Confirm Bluetooth is enabled on your computer
    Open your system settings and make sure Bluetooth is switched on. Your computer cannot detect the GemLightbox without it.

  2. Power-cycle the GemLightbox
    Use the power switch to turn the GemLightbox off. Wait five seconds, then turn it back on. This resets the Bluetooth connection and makes the unit discoverable again.

  3. Disconnect any other devices paired to the GemLightbox
    The GemLightbox supports one active Bluetooth connection at a time. If another device is connected, disconnect it first, then try again from your computer.

  4. Restart your computer
    A restart resets the hardware and software systems that manage Bluetooth and clears most temporary errors.

  5. Clear the GemIQ cache
    A corrupted cache can prevent GemIQ from establishing a connection. Follow the steps in the