Quick Answer#

If the Manual Retouching Service dashboard is not loading, clearing your browser cache and cookies will often resolve the issue.

The Manual Retouching Service uses a separate web-based dashboard from the GemIQ App and GemStudio. Follow the steps below, then log in to the Manual Retouching Service dashboard again.

Before You Start#

  • Make sure you are accessing the Manual Retouching Service dashboard, not the GemIQ App.

  • Google Chrome is recommended for the troubleshooting steps below.

  • Have your Manual Retouching Service dashboard login credentials ready.

Clear Your Cache and Cookies#

  1. Open Google Chrome.

  2. Click the three-dot menu (⋮) in the top-right corner.

  3. Click