Cloud storage is full
GemCam Pro saves captured photos to cloud storage. If that storage has reached its limit, new photos won't be able to save. Check your available cloud storage and free up space (or upgrade your storage plan, if applicable) before trying to capture and save again.
Network interruption during transfer
Saving a photo requires transferring the image data over your network connection. If the connection drops or becomes unstable mid-transfer, the save will be blocked and you may see a data transfer error. Check that your internet connection is stable, then retry the capture and save.
Common Questions
Why does GemCam Pro fail to save my photo?
This is usually caused by either full cloud storage or a network interruption that blocks the data transfer.
How do I know if my cloud storage is full?
Check your available cloud storage. If it's at capacity, free up space or upgrade your plan before capturing again.
What should I do if my network drops while capturing?
Confirm your internet connection is stable, then retry the capture and save.
Do I need an internet connection to use GemCam Pro?
Yes, GemCam Pro requires an active internet connection to capture and save images and videos.