Quick Answer#

Blurry GemSparkle photos are usually caused by a blocked autofocus sensor or interference from the sparkle lens. Check that your phone's autofocus sensor is not covered by the attachment, and for complex diamond jewelry, try removing the sparkle lens cap.

Before You Start#

  • Attach your GemSparkle to your phone as usual.

  • Locate your phone's autofocus sensor — it is typically found near the main camera lens on the back of the device.

Steps#

  1. Check whether the autofocus sensor is blocked. Look at how GemSparkle sits on your phone. Confirm the attachment is not covering or partially obstructing the autofocus sensor near your main camera. Reposition GemSparkle if needed.

  2. Retake the photo. After repositioning, capture the image again. If the photo is now sharp, a blocked autofocus sensor was the cause and no further steps are needed.

  3. Remove the sparkle lens cap. If blurriness persists — especially when photographing jewelry with numerous small, tightly grouped diamonds or intricate designs — remove the sparkle lens cap. The lens can interfere with autofocus on highly complex pieces.