Lines Appearing on Your GemCam Control Panel

Quick Answer

Lines on the GemCam control panel are usually caused by dust in the USB-C port or a loose or faulty USB-C cable. Cleaning the port, reseating the cable, and trying a replacement cable resolves the issue in most cases. If lines persist after these steps, contact support.

Before You Start

  • A spare USB-C data transfer cable (not a charging-only cable)

  • Access to a second computer for testing

Steps

  1. Clean the USB-C port. Use a dry, lint-free cloth or a soft brush to gently remove dust or debris from the USB-C port on the GemCam.

  2. Reseat the USB-C cable. Disconnect the cable fully, then reconnect it firmly to both the GemCam and your computer.

  3. Try a different USB-C cable. Swap in a known-working USB-C data transfer cable and check whether the lines disappear. Charging-only cables will not work — confirm the replacement cable supports data transfer.

  4. Test on a different computer. Connect the GemCam to a second computer and check whether the lines still appear. This confirms whether the issue is with your computer or with the GemCam itself.

Expected Result

After following these steps, the lines should no longer appear on the GemCam control panel. The display should be clean and stable during normal use.

If This Does Not Work

If lines still appear after completing all steps, the issue may be hardware-related and will require a support review. Contact the support team with the details listed in the