Quick Answer#

If you can't find your account verification or password reset email, search your inbox for the sender "GemIQ". The email may have been moved to your Spam, Junk, or another filtered folder by your email provider.

Before You Start#

  • You will need access to the inbox of the email address you used to sign up for your GemIQ account.

  • If you are on a corporate network, you may need to speak with your IT department.

Steps#

Follow these steps to locate your missing email.

  1. Check Your Spam and Junk Folders: Most missing emails are automatically filtered. Check your email client's Spam, Junk, Trash, Deleted Items, and Archive folders first.

  2. Search for the Sender: In your email search bar, type Picup Media and press Enter. All emails from us are sent from this sender name.