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- How-toGemiq Desktop App
How to Remove Shadows from Product Photos?
…t shadow-free jewelry photos in GemIQ by setting up a clean white background before shooting and using the Remove BG tool after capture.
- How-toGemiq Desktop App
How Do I Adjust Brightness and Exposure in the GemIQ Desktop App?
Find out how to control brightness and exposure when shooting with the GemIQ desktop app — from adjusting physical accessories on your GemLightbox to using the GemCam Pro light con
- ReferenceGemiq Desktop App
How to Embed a GemIQ Video on Your Website
GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.
- How-toGemiq Desktop App
How to Reduce Reflections When Photographing Gemstones
Some reflections are expected when photographing gemstones. Learn how to minimize distracting ones using your GemLightbox setup, angle adjustments, and GemBrush.
- How-toGemiq Desktop App
How to Photograph Transparent Gemstones Without Glare
Transparent gemstones are prone to glare from direct light sources. Learn how to minimize it using GemCam Pro controls, magnetic light adjustments, and the correct scene preset.
- AI EditingGemiq Desktop App
How to Crop and Resize Images in GemIQ
The GemIQ image editor allows you to edit, resize and crop your images.
- ReferenceGemiq Desktop App
How to Adjust Image Colors in the GemIQ App
The GemIQ Image Editor also allows you to adjust the colors of your images.…
- AI EditingGemiq Desktop App
How to Use AI Editing Tools for Jewelry Photos
The GemIQ’s edit media interface gives you the ability to edit and retouch your jewelry images using AI.
- TroubleshootingGemiq Desktop App
What Should I Do If My GemLightbox Disconnects During a Session?
If your GemLightbox disconnects during a capture session, you may notice that the Capture button disappears or the GemIQ app prompts you to enable Bluetooth. This is usually caus
- How-toGemiq Desktop App
Export Your Product List to a File
GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs.
- AI EditingGemiq Desktop App
How to Resize an Image After Using GemIQ AI Editing
Learn how to resize your jewelry images in GemIQ, even after applying AI Background Removal or AI Retouching.
- TroubleshootingGemiq Desktop App
Why Are My Images Saving Slowly?
Slow saving is usually caused by one of two things: a network issue or too much running on your computer. Here's how to identify and fix it.
- ReferenceGemiq Desktop App
What Are the Limitations of the RapNet Integration?
The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to un
- How-toGemiq Desktop App
How to Save Custom Presets in the GemIQ App
Once you've dialled in the perfect settings for a jewelry piece, save them as a custom preset so you can reuse them in one click.
- TroubleshootingGemiq Desktop App
Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App
If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.
- ReferenceGemiq Desktop App
How to Filter Images in GemIQ Media
There are a few different ways to filter your images.
- AI EditingGemiq Desktop App
How to Bulk Edit Images with GemAI
Paid users can select up to 50 images at a time to apply any of the following AI features in GemIQ
- ReferenceGemiq Desktop App
How Media, Products, and Collections Work Together
The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.
- Account & BillingGemiq Desktop App
How to Add Payment Details in the GemIQ app
You can enter your payment details in the GemIQ Desktop app to make renewing your subscription quick and hassle-free.
- TroubleshootingGemiq Desktop App
Why Does My Shopify Sync Only Flash When I Try to Sync?
If the Shopify Sync button only flashes and nothing happens, it's usually due to one of these reasons: Your Shopify store is not connected successfully. There are no products in G
- Account & BillingGemiq Desktop App
How to Manage Your GemIQ Subscription
Learn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.
- ReferenceGemiq Desktop App
How to Share a Collection from GemIQ
When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.
- TroubleshootingGemiq Desktop App
Using GemIQ App on Tablets
The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.
- How-toGemiq Desktop App
How to Customize and Share a Collection in GemIQ
Choose your preferred Collection layout, customize how your jewelry and business information are displayed, and share your Collection directly with customers.
- TroubleshootingGemiq Desktop App
Why Is My GemIQ App Lagging?
Learn the most common causes of GemIQ lagging and how to fix them step by step, from checking your internet connection to clearing your app cache.
- TroubleshootingGemiq Desktop App
Why Am I Not Seeing the Integrations Button on My GemIQ Account?
Find out why the Integrations button isn't visible and how to check if you're using a subaccount.
- TroubleshootingGemiq Desktop App
Troubleshooting Fast Video Playback on macOS
If your GemHub video plays too fast after uploading it to YouTube from your MacBook, it could be due to the YouTube playback speed settings or a known macOS bug that affects video
- How-toGemiq Desktop App
How Do I Change the Contact Email on My Collection Share Link?
Update the contact email shown on your GemIQ Collection Share Link through the Share Settings.
- Account & BillingGemiq Desktop App
How to Update Your Personal Information in GemIQ
To access your personal settings:
- How-toGemiq Desktop App
What Is GemBrush?
Quick Answer GemBrush is a selective editing tool within the Media Editor that lets you brighten, darken, or remove blemishes from specific parts of your jewelry photos. It gives