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- ReferenceGemhub
How to Report an Order Damaged During Shipping
The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 l
- TroubleshootingGemhub
How to Use Macro Focus on Google Pixel 7 for Sharper Jewelry Photos
When capturing images, it’s important to understand how sensor size and optics affect your results. A larger camera sensor produces a shallower depth…
- GalleryGemhub
How to Upload Media Files to the GemIQ Gallery
The Gallery in the GemHub is your central hub for storing and uploading images and other photos and videos that you have taken.
- TroubleshootingGemhub
How to Clear the Cache in the GemHub
Clearing cache in the GemHub removes temporary files and local data that the app stores to improve speed and performance. Over time, this data c…
- GalleryGemhub
How to Share a Collection from the GemHub
…owcase, you can customize it to allow for individualised sharing.
- TroubleshootingGemhub
Troubleshooting Syncing Issues and Pending Uploads in the GemHub
If you're noticing that your files aren’t appearing in your GemHub cloud storage, or if some images are stuck in “pending,” you may be experiencing syncing issues due to the following:
- TroubleshootingGemhub
Troubleshooting the 'Could Not Open System Camera Settings' Error
Users who are experiencing a recurring prompt to open system camera settings while using the GemHub can follow the steps outlined below to resolve the issue:
- How-toGemhub
How to Use the Camera Grid in the GemHub
…you align and center your jewelry pieces effortlessly, ensuring precise, professional shots every time.
- TroubleshootingGemhub
iPhone Pro Camera Focusing Issues When Shooting Jewelry
…d that their images appear blurry or out of focus when capturing jewelry.
- GalleryGemhub
How to Add Music to Your Videos
…usic. However, you can easily add audio or music after capturing your video by following these steps:
- How-toGemhub
GemHub Camera Settings and Device Selection
Tap the Adjust button in camera mode to access brightness, color, white balance, aspect ratio, and more. GemAI handles background removal, retouching, and product descriptions auto
- Account & BillingGemhub
Free Plan vs. PRO Plan: Which One Is Right for You?
Are you having second thoughts about the PRO Plan?
- How-toGemhub
Video Rotation Modes and Speed Settings in the GemHub
There are 4 video modes that you can use with the GemHub on mobile. Simply tap on the mode that you prefer to change the rotation of your…
- ReferenceGemhub
GemIQ Hardware Replacement Policy
This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services a
- AI EditingGemhub
AI Retouch vs. AI Dust Removal: What's the Difference?
AI Retouch and AI Dust Removal are two distinct image enhancement tools in the GemHub, each designed to elevate the visual quality of your jewelry images.
- GalleryGemhub
How to Filter Images in the GemHub Gallery
There are now 4 different ways to filter your images.
- How-toGemhub
Calibrating Color in the GemHub
The GemHub can now be auto calibrated for color using the auto-adjust button in the camera capture screen.
- Account & BillingGemhub
How to Add Payment Details in the GemHub
You can enter your payment details in the GemHub to make renewing your subscription quick and hassle-free.
- How-toGemhub
Landscape Videos Auto-Rotate in the GemLightbox App
Yes, videos recorded in landscape using the GemHub will be automatically rotated for the best viewing experience.
- Account & BillingGemhub
How to Create Your GemIQ Account
Creating a GemIQ account is quick and easy. Follow these simple steps to get started:
- Account & BillingGemhub
How to Download Your Invoices
You will now be able to download their invoices directly from the GemHub.
- AI EditingGemhub
How to Edit and Resize Your Images and Videos in the GemHub
You now have access to a suite of image enhancement tools, including resizing for images and videos, AI background removal, AI retouch, and dust & scratch removal, all designed to
- GalleryGemhub
How to Embed a GemHub Video on Your Website
GemHub allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.
- How-toGemhub
How to Add a Text Watermark in the GemHub
Showcase your brand and protect your work with a custom watermark on your jewelry photos and videos! Easily personalize texts to make it uniquely yours. Just a quick placement tip:
- GalleryGemhub
How Gallery, Products, and Collections Work Together
The correct workflow for these features is to upload media files via the Gallery, edit product details via Products, and then create and share an online collection via Collections.
- How-toGemhub
How to Set Up the RapNet Video Sync Integration
1. Login in to your GemIQ account and go to gallery
- Account & BillingGemhub
How to Manage Your GemIQ Subscription
To view your current subscription plan, go to the GemHub and click on the Profile icon located in the bottom left corner of the GemHub desktop applicatoin. Thereafter, select "Subs
- TroubleshootingGemhub
Fix GemHub Lag on Your Smartphone
If you experience lag while using the GemHub, try the following steps to improve performance:
- AI EditingGemhub
How to Use AI Editing Tools for Jewelry Photos
The GemHub’s edit media interface gives you the ability to edit and retouch your jewelry images using AI.
- How-toGemhub
How to Connect Your Shopify Store to the GemHub
To initiate the GemHub integration with Shopify and commence the synchronization of your products, navigate to the settings page within GemHub and select the integrations tab.