Search
- How-toGemiq Desktop App
How to Create Consistent Product Photography a Collection?
…t jewelry photography in GemIQ, from grid mode to auto-centering.
- TroubleshootingGemiq Desktop App
What Should I Do If My GemLightbox Disconnects During a Session?
If your GemLightbox disconnects during a capture session, you may notice that the Capture button disappears or the GemIQ app prompts you to enable Bluetooth. This is usuall…
- ReferenceGemiq Desktop App
How to Share a Collection from GemIQ
…owcase, you can customize it to allow for individualised sharing.
- TroubleshootingGemiq Desktop App
Why Is My GemIQ App Lagging?
…step by step, from checking your internet connection to clearing your app cache.
- ReferenceGemiq Desktop App
How to Upload Media Files to the GemIQ Gallery
The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.
- TroubleshootingGemiq Desktop App
How do I Clear the Cache in GemIQ?
Clearing cache in the GemIQ removes temporary files and local data that the app stores to improve speed and performance. Over time, this data ca…
- TroubleshootingGemiq Desktop App
Using GemIQ App on Tablets
The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.
- How-toGemiq Desktop App
How Do I Adjust Brightness and Exposure in the GemIQ Desktop App?
Find out how to control brightness and exposure when shooting with the GemIQ desktop app — from adjusting physical accessories on your GemLightbox to using the GemCam Pro light con
- How-toGemiq Desktop App
How to Reduce Reflections When Photographing Gemstones
Some reflections are expected when photographing gemstones. Learn how to minimize distracting ones using your GemLightbox setup, angle adjustments, and GemBrush.
- AI EditingGemiq Desktop App
How to Use AI Editing Tools for Jewelry Photos
The GemIQ’s edit media interface gives you the ability to edit and retouch your jewelry images using AI.
- AI EditingGemiq Desktop App
How to Resize an Image After Using GemIQ AI Editing
Learn how to resize your jewelry images in GemIQ, even after applying AI Background Removal or AI Retouching.
- ReferenceGemiq Desktop App
What Are the Limitations of the RapNet Integration?
The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to un
- TroubleshootingGemiq Desktop App
Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App
If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.
- ReferenceGemiq Desktop App
How to Filter Images in GemIQ Media
There are a few different ways to filter your images.
- ReferenceGemiq Desktop App
How to Embed a GemIQ Video on Your Website
GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.
- ReferenceGemiq Desktop App
How Media, Products, and Collections Work Together
The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.
- Account & BillingGemiq Desktop App
How to Add Payment Details in the GemIQ app
You can enter your payment details in the GemIQ Desktop app to make renewing your subscription quick and hassle-free.
- Account & BillingGemiq Desktop App
How to Manage Your GemIQ Subscription
Learn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.
- How-toGemiq Desktop App
How to Customize and Share a Collection in GemIQ
Choose your preferred Collection layout, customize how your jewelry and business information are displayed, and share your Collection directly with customers.
- TroubleshootingGemiq Desktop App
Why Am I Not Seeing the Integrations Button on My GemIQ Account?
Find out why the Integrations button isn't visible and how to check if you're using a subaccount.
- How-toGemiq Desktop App
What Is GemBrush?
…t Image . Opening the Media Editor immediately after capturing an image from the preview screen. Once the Media Editor opens, select GemBrush to access the available brush tools. GemBrush Tools Ge…
- How-toGemiq Desktop App
How to Set Up the RapNet Video Sync Integration
Learn how to connect GemIQ to your RapNet account to automatically sync jewelry videos to your existing listings by matching SKUs in GemIQ with Stock numbers in RapNet.
- How-toGemiq Desktop App
How to Photograph Transparent Gemstones Without Glare
Transparent gemstones are prone to glare from direct light sources. Learn how to minimize it using GemCam Pro controls, magnetic light adjustments, and the correct scene preset.
- How-toGemiq Desktop App
How to Remove Shadows from Product Photos?
Find out how to get shadow-free jewelry photos in GemIQ by setting up a clean white background before shooting and using the Remove BG tool after capture.
- How-toGemiq Desktop App
How to Integrate GemIQ with The Edge
The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers - perfect for independent Jewelers with 1 to 10 stores.
- TroubleshootingGemiq Desktop App
Best Practices to Improve Computer Performance for GemIQ
Get the most out of the GemIQ desktop app by keeping your computer running at its best with these simple performance tips.
- How-toGemiq Desktop App
Managing Your Products in GemIQ
Learn how to manage your jewelry product catalog in GemIQ — create, edit, delete, and import products, with deleted items recoverable from the Trash within 7 days.
- How-toGemiq Desktop App
How to Customize Your Brand on Shared Links
Learn how to customize your GemIQ share links with your company logo, contact information, and a branded banner to deliver a professional and consistent experience for your custome
- TroubleshootingGemiq Desktop App
Common Prompts in the GemIQ Desktop App and How to Resolve Them
See what triggers the Bluetooth, GemCam connection, browser version, and camera settings prompts in GemIQ, along with quick steps to resolve each.
- How-toGemiq Desktop App
Managing Product Information in GemIQ
GemIQ allows users to create and manage custom product attributes to better organize and describe their jewelry items. These attributes can be text, numerical, or dropdown in natur