If everything looks different and you can't find your gallery, you may be trying to access GemIQ from a different location than the one you normally use.
To access your gallery from the web browser:
Open your web browser.
Go to hub.gemlightbox.com.
Sign in using your usual GemIQ account.
Check if your gallery and images are available.
If your gallery appears as expected, you can continue using GemIQ through your browser or download the latest GemIQ application for an improved experience.
The GemIQ app is available on:
My gallery is empty. Have my images been deleted?#
Not necessarily. In many cases, you may have signed into a different account or trying to access GemIQ from a different place. To resolve this, sign in through hub.gemlightbox.com using your usual account.
Everything looks different. Is this normal?#
Yes. Depending on how you access GemIQ, the interface may look different. Your gallery should still be available when you sign into the correct account.
Can I use GemIQ on my computer or mobile device?#
Yes. You can access GemIQ through your web browser at hub.gemlightbox.com, or download the app from the Microsoft Store or Apple App Store.
I still can't find my gallery.#
Please contact GemIQ Support at support@gemiq.com so we can help verify your account and locate your gallery.