Quick Answer

If your GemIQ mobile app isn't syncing media to your desktop, sign out of both apps, then reconnect your device using a fresh incognito browser window and QR code. Most sync problems are caused by session conflicts or browser cache issues.

Before You Start

  • Sign out of GemIQ on both your mobile device and desktop. This clears any session conflicts that may block syncing.

  • Have your GemIQ login credentials ready.

Steps

Step 1: Open an Incognito Window on Your Desktop

  1. Open your web browser.

  2. Click the three-dot menu in the top-right corner.

  3. Select New Incognito Window (Chrome) or your browser's equivalent private browsing mode.

New Incognito Window in Chrome Browser
New Incognito Window in Chrome Browser

  1. Go to hub.gemlightbox.com/scan. A QR code will appear on screen.

GemIQ app QR Code Scan Page
GemIQ app QR Code Scan Page

Step 2: Link Your Mobile Device