Quick Answer#

If your GemIQ mobile app isn't syncing media to your desktop, sign out of both apps, then reconnect your device using a fresh incognito browser window and QR code. Most sync problems are caused by session conflicts or browser cache issues.

Before You Start#

  • Sign out of GemIQ on both your mobile device and desktop. This clears any session conflicts that may block syncing.

  • Have your GemIQ login credentials ready.

Steps#

Step 1: Open an Incognito Window on Your Desktop#

  1. Open your web browser.

  2. Click the three-dot menu in the top-right corner.

  3. Select New Incognito Window (Chrome) or your browser's equivalent private browsing mode.