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What's the Difference Between GemLightbox and GemLightbox Pro?

The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.

Free Plan vs. PRO Plan: Which One Is Right for You?

GemIQ is free to download with a Free Plan for basic jewelry content management. Upgrade to PRO Access for 30 GB storage, unlimited AI editing, Virtual Model Try-On, team access, advanced sharing, and Shopify integrations.

What is GemLightbox Mini?

The GemLightbox Mini is a compact, AI-powered jewelry photography system designed for everyday jewelry workflows. It allows you to quickly capture professional photos and 360° videos, organize your inventory, and publish products to Shopify directly from your smartphone using the GemIQ app.

GemLoupe User Manual and Product Information

GemLoupe User Manual - English

What does GemIQ sell?

Learn about GemIQ's hardware, software, and accessories that help jewelry businesses capture professional photos, create AI-enhanced content, and sell online.

Who is GemIQ for?

Discover which types of jewelry businesses benefit from GemIQ's photography systems, AI-powered software, and content creation tools.

Is GemIQ Only for Ecommerce Jewelry Businesses?

Discover how GemIQ supports jewelry businesses of all types, from ecommerce sellers and retailers to manufacturers, repair specialists, and custom jewelers.

Where Can I Learn More About GemIQ Products?

Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.

Why Do Jewelry Photos Matter for Online Selling?

Discover why clear, consistent jewelry photography is one of the most important factors in creating a professional online shopping experience.

What is GemStudio?

Discover how GemStudio helps jewelers create AI-generated model shots, lifestyle images, and marketing content from existing jewelry photos.

What is GemSparkle?

Discover how GemSparkle helps jewelers create beautiful close-up jewelry content for social media, marketing, and everyday product showcases.

What is an Elite Kit?

Discover how Elite Kits combine GemLightbox and GemCam Pro into a complete jewelry photography solution for professional results.

Which GemIQ Product is Right for My Jewelry Business?

Learn which GemIQ product best suits your jewelry business based on your photography needs, workflow, and content goals.

What's the Difference Between the GemLightbox Pro, GemLightbox Max, and GemLightbox Mini?

The GemLightbox Pro, Max, and Mini are designed for different jewelry photography workflows. Compare their features, capture space, lighting, and ideal use cases to choose the right solution.

GemCam User Manual and Specifications

GemCam User Manual – English

Can I Use My Smartphone with GemLightbox?

Discover how compatible smartphones work with GemLightbox systems and when you should consider upgrading to GemCam Pro.

What Is GemLightbox Pro?

The GemLightbox Pro is an AI-powered jewelry photography solution that combines consistent lighting, a rotating turntable, and the GemIQ app to help you capture consistent, high-quality photos and videos of jewelry in just a few clicks.

What is GemIQ?

Learn what GemIQ is and how it helps jewelers create professional photos, 360° videos, AI-generated content, and e-commerce-ready jewelry visuals, all in-house.

What Is a Jewelry Photography System?

Discover how a jewelry photography system combines lighting, cameras, and software to help jewelers capture consistent, high-quality images and videos.

What is GemCam Pro?

Discover how GemCam Pro helps jewelers capture sharper, more consistent jewelry photos for ecommerce, marketing, and product catalogs.

Orders and Payment FAQ

GemIQ accepts secure online payments using Visa, Mastercard, American Express, & PayPal. Contact our support directly for split payment options. Payment plans, subject to approval, are available through Klarna. We do not offer Cash on Delivery (COD). Invoices are sent automatically after your purchase, and orders can be canceled before they are shipped.

GemIQ Pro Subscription: Frequently Asked Questions

You will be sent an activation code and instructions via email to activate your Pro subscription.

GemLightbox Mini Specification

Download the GemLightbox Mini product sheet for full specifications and everything included in the box

Creating and Editing Collections in GemIQ

Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and share them with clients.

GemIQ Mobile Camera Settings and Device Selection

Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background removal, and model shots.

GemCam Pro System Requirements

GemCam Pro works with most Windows 11 or macOS computers. Here's what matters, plus the setup we recommend for the best experience. Most Important Requirements USB 3.0 or higher 5V, up to 700mA USB power Modern Windows 11 or macOS computer Direct USB connection where possible Stable internet connection for high-resolution uploads Important: USB 2.0 is not recommended for GemCam Pro because it may not provide sufficient power for stable operation.

How Can I Upgrade to a Pro Access Subscription?

Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.

How to Upload Media Files to the GemIQ Gallery

The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.

Will File Names Be Kept If They Are Uploaded?

No, GemIQ does not retain original file names when you upload media, uploaded items appear as "No SKU" in the gallery until you manually assign one.

How to Share a Collection from GemIQ

When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.

GemCam Pro Device Compatibility: Supported Operating Systems

The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phones or tablets at the moment.

Does GemIQ Support Syncing Shopify Product Variants?

GemIQ currently does not support syncing Shopify product variants. Variants should be managed directly within Shopify.

What Are the Limitations of the RapNet Integration?

The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to understand what the integration supports and its current limitations.

Does the GemLightbox Mini Require a Subscription to Use?

No. The GemLightbox Mini does not require a subscription to function. You can use the hardware and capture professional jewelry photos and videos without an ongoing subscription.

Shipping, Delivery, and Tracking FAQ

The GemLightbox and accessories may occasionally be packaged and shipped separately.

Best Practices for Using GemSparkle

Get the best results from GemSparkle by correctly aligning your phone, positioning your jewelry, and choosing the right lighting mode.`

Can I Use GemSparkle to Photograph Pearls?

GemSparkle can be used to capture close-up photos and videos of pearls. For the best results, use the Black Eclipse Cloth with the sparkle effects turned off.

How Do I Photograph Dark Blue Emeralds?

Dark blue emeralds typically require additional manual adjustments to enhance their blue tones. Use plenty of light from the GemLightbox magnetic lights or GemCam Pro lights, with yellow lighting providing the best results for this type of gemstone.

GemCam Pro User Manuals and Product Information

Everything you need to know about your GemCam Pro, from setup and specifications to features and best practices.

What Is the Best Lighting Setup for Photographing Pearls?

For the most natural-looking pearl photography, use soft, even lighting and avoid sparkle lighting that can overpower the pearl's natural luster.

Is a VPN Required for Customers in China to Download GemIQ?

No VPN is needed to download GemIQ on Windows or Apple devices in China, only the Android app requires one, since Google Play is blocked there.

Does GemIQ require an internet connection after I've downloaded it?

GemIQ requires an active internet connection to run, even though it is a downloaded desktop application — this includes using GemCam Pro to capture images and videos.

GemIQ Returns and Refunds Policy

Effective Date: July 25, 2025

When Do My Monthly GemStudio Credits Renew?

Your monthly GemStudio credits renew every month based on the date your subscription was purchased.

Must I Enter an Organization Name When Creating a GemIQ Account?

Find out what to enter for the organization name when signing up for a GemIQ account.

Do You Offer a Lease Program for GemIQ Products?

GemIQ does not currently offer a lease program for any of its products.

Can I Purchase Replacement Accessories for My GemIQ Products?

Most replacement and additional GemIQ accessories are available for purchase, subject to availability.

What's the Difference Between GemStudio Credits and the GemIQ Pro Subscription?

GemStudio Credits are used for AI image generation, while the GemIQ Pro Subscription unlocks premium software features such as cloud storage, AI editing tools, and integrations.

Frequently Asked Questions About GemStudio

What's the Difference Between the GemIQ Pro Access Plan and GemStudio Credits?

The GemIQ Pro Access Plan unlocks premium features, while GemStudio Credits are purchased separately for image and video generation.

Can I Control the Size of My Jewelry in GemStudio?

GemStudio generates realistic images of your jewelry, but it does not currently support precise control over the size or scale of the jewelry within the generated image.

How Do I Transfer Ownership of My Pro Subscription?

Transfer your GemIQ subscription ownership by inviting the new owner through the Members page or contact the GemIQ Support Team for assistance.

Do I Need a Pro Plan to Connect GemIQ with Shopify?

Can I Use My GemLightbox Pro with a Computer?

The GemLightbox Pro supports both smartphone and computer workflows through the GemIQ app via Bluetooth.

Can I Use GemSparkle With a Xiaomi Phone?

GemSparkle is compatible with Xiaomi phones. Learn how to align the GemSparkle lens correctly with your phone's camera.

What Is the GemSparkle Clip Opening Width?

The GemSparkle clip has a maximum opening width of 1.5 cm. Learn how to determine whether your phone will fit securely.

I Didn't Receive My Login Verification Code

If your login verification code hasn't arrived, follow these troubleshooting steps before contacting GemIQ Support.

Can I Change the Shutter Speed or Frame Rate on the GemCam Pro?

GemCam Pro does not support manual shutter speed or frame rate adjustments. Learn which settings are available to customise.

Why Is the T-Bar Earring Stand Still Visible After Using AI Background Removal?

The T-bar earring stand may still be visible in side-angle images due to the way AI detects objects. Front-facing images produce the best background removal results.

When Will My GemIQ Pro Software Be Activated?

Find out how GemIQ Pro software activation works and what to do if you haven't received your activation.