When the GemLightbox Max is connected to power, the unit will briefly light up before turning off.
This is normal behavior and simply indicates that the GemLightbox Max has successfully received power. It does not mean there is an issue with the unit.
To turn on your GemLightbox Max:
Connect the power adapter.
Wait for the brief startup blink.
Press the Power button once.
The GemLightbox Max will power on normally.
If the unit does not turn on after pressing the Power button, please contact the GemIQ Support Team for further assistance.
Expected Result
After pressing the Power button, the GemLightbox Max should power on and remain on for normal use.
Common Questions
Is it normal for the GemLightbox Max to blink once after connecting the power?
Yes. This brief blink is normal and indicates that the unit has successfully received power.
Do I need to press the Power button after the blink?
Yes. The startup blink does not turn the unit on. After the blink, simply press the Power button once to power on the GemLightbox Max.
What if nothing happens after I press the Power button?
If the GemLightbox Max does not turn on after pressing the Power button, please contact GemIQ Support at support@gemiq.com for further assistance.