Shipping Timelines
How Long Does Shipping Take?
Orders are processed and dispatched within 1–3 business days of purchase. Once dispatched, delivery typically takes 12–15 business days.
Delivery times may vary based on:
Destination country
Customs clearance time
Local courier conditions
Peak shipping periods
In some regions, delivery may exceed 15 business days due to customs inspections or local logistics constraints.
Do You Offer Express or Overnight Shipping?
Not currently. Express and overnight shipping options are not available.
Tracking Your Order
Why Does My Tracking Show "Label Created"?
This is normal, especially for international shipments. Tracking updates often only appear once the parcel reaches the local delivery partner in the destination country.
During transit and customs clearance, minimal or no updates are expected. This does not indicate a problem with your shipment — it simply means the parcel has not yet cleared customs.
If your tracking has not updated for an extended period, contact our support team at support@gemiq.com.
Why Is My Shipping Link Not Updating?
It's common for a shipping tracking link to show no updates immediately after your order has been dispatched. In most cases, this simply means the carrier has not yet scanned the package into their network.
Tracking information is usually updated once the package reaches the carrier's sorting facility.