How to Report an Order Damaged During Shipping#

Quick Answer#

If your order arrives with damage from shipping, you must file a claim with the courier (e.g., FedEx, DHL) within 7 days of delivery. Keep all original packaging and contents for the claim process. After filing, contact our support team with your claim number and order details.

Before You Start#

  • Your order number.

  • All original packaging and contents from the shipment.

  • A camera or smartphone to take photos and videos of the damage.

Steps#

  1. Do not discard anything. Keep the device, all accessories, and all original interior and exterior packaging. The courier will require these for their investigation.

  2. File a claim with the courier within 7 days.