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- How-toGemIQ Desktop App
Export Your Product List to a File
GemIQ allows you to easily export your product listings in CSV or XLSX formats. You can choose to export all products or just a selected group, depending on your needs…
- How-toGemIQ Desktop App
Export GemIQ Products to WooCommerce
Learn how to export your GemIQ product catalog as a CSV file and import it into WooCommerce using the built-in product importer, including how to map fie…
- How-toGemIQ Mobile App
How to Export Images and Videos from the GemIQ Mobile App
In the GemIQ mobile app, you will be able to see the gallery, product and collections that you have created. All media files can be viewed from the gallery of GemIQ.
- How-toGemIQ App
How Do I Upload Images and Videos to The Edge Using Cloud Storage?
…can upload images and videos from GemIQ to The Edge POS by exporting them to a cloud storage folder and importing them through The Edge's Cloud Images feature.
- ReferenceGemIQ Desktop App
How to Download Media Files from GemIQ
…g and options for custom image sizes and high-quality video exports.
- ReferenceGemLightbox Pro (2021)
What Is GemLightbox Pro?
The GemLightbox Pro is an AI-powered jewelry photography solution that combines consistent lighting, a rotating turntable, and the GemIQ app to help you capture consistent, high-qu
- SetupGemLightbox Max
Get Started with Your GemLightbox Max
Power on your GemLightbox Max, set up the modular accessories, and capture your first sell-ready jewelry photo — no photography experience required.
- ReferenceGemIQ Mobile App
GemIQ Mobile Camera Settings and Device Selection
Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background remo
- Account & BillingGemIQ Desktop App
How to Manage Your GemIQ Subscription
Learn how to view, activate, upgrade, downgrade, cancel, and renew your GemIQ subscription, and download invoices — all directly from the Profile menu in GemIQ.
- How-toGemIQ Mobile App
Adjusting Camera Settings in the GemIQ Mobile App
Learn how to adjust your GemIQ camera settings on mobile — including image resolution, video quality, delay timer, and macro lens — to capture the best possible photos and videos o
- SetupGemCam Pro
How to Set Up Your GemCam Pro
Learn how to set up your GemCam Pro by connecting it to your computer via USB-C, installing GemIQ, and powering on the camera to start capturing jewelry photos and videos.
- ReferenceGemCam Pro
GemCam Pro User Manuals and Product Information
Everything you need to know about your GemCam Pro, from setup and specifications to features and best practices.
- TroubleshootingGeneral
Why Your Jewelry Photos Look Different on Different Screens?
Color variations across devices are common due to different screen calibration settings. As a result, the same image or video may appear slightly different on each screen.
- TroubleshootingGemLightbox Max
Why Is My 360° Video Not Rotating Smoothly?
If your 360° video appears jerky or doesn't rotate smoothly, learn how to determine whether the issue is caused by the turntable, the recording, or video playback.
- How-toGemStudio
How to Create a Model Video with GemStudio
One product photo. A model wearing your jewelry. Natural motion. An original soundtrack. Ready to post.
- How-toGemIQ Desktop App
Adding Measurements to Your Jewelry Image in GemIQ
The GemIQ Image Editor also allows you to add measurements to your item.
- ReferenceGemIQ App
GemIQ File Specifications: Types, Sizes, and Resolutions
GemIQ allows users to capture both images and videos in high-quality formats tailored for different needs.
- ReferenceGemIQ Desktop App
How to Adjust Image Colors in the GemIQ App
The GemIQ Image Editor also allows you to adjust the colors of your images.…
- How-toGemLightbox Pro (2021)
Taking Photos and Videos with Your GemLightbox Pro
To learn how to capture photos and videos using your GemLightbox Pro, refer to our step-by-step guide below:
- ReferenceGemIQ Mobile App
Share Videos from GemIQ Mobile App to Social Media and Etsy
The GemIQ Mobile App makes it simple to share your images and videos with its convenient 'Share' function.
- Account & BillingGemIQ Desktop App
How to Download Your Invoices
You will now be able to download their invoices directly from GemIQ.
- ReferenceGemLightbox (2014)
Landscape Videos Auto-Rotate in the GemIQ App
Yes, videos recorded in landscape using the GemIQ app will be automatically rotated for the best viewing experience.
- ReferenceGemIQ Desktop App
How to Print a Collection from GemIQ
Easily print a PDF catalog of your jewelry collection directly from GemIQ.
- How-toGemCam Pro
GemCam Pro Camera Settings Reference
You can now access the GemCam Pro camera settings through the settings gear icon ⚙️on the top right of the GemCam Pro control panel.
- How-toGemLightbox (2014)
Getting Started with GemLightbox: An Overview
The GemLightbox is the world’s first smartphone jewelry lightbox, enabling any jeweler to capture studio-quality images and videos using just a smartphone.