Why Am I Asked to Approve a Shopify Subscription Even Though My GemIQ Pro License Includes Shopify Integration?

Quick Answer#

If you're on a GemIQ Pro plan that includes Shopify integration, you may still see a subscription approval screen when installing the GemIQ app through Shopify.

This is part of Shopify's installation process. You can proceed with the installation, and you will not be charged through Shopify.

Why Does Shopify Show a Subscription Screen?#

When installing an app from the Shopify App Store, Shopify may display a subscription approval screen before completing the installation.

This is a standard part of Shopify's app installation process.

If your GemIQ Pro License includes Shopify integration, this screen is expected and does not mean you will be charged.

Will I Be Charged Through Shopify?#

No.

If your GemIQ Pro subscription includes Shopify integration, you will not be charged through Shopify by approving the installation.

What If the Subscription Prompt Appears Inside GemIQ?#

If the subscription prompt appears within the GemIQ app instead of Shopify, this is not expected.

Please take a screenshot of what you're seeing and send it to our Support Team at support@gemiq.com so we can investigate further.

Expected Result#

You can proceed with the Shopify installation. If your GemIQ Pro License includes Shopify integration, no Shopify subscription charge will be applied.

Common Questions#

Will Shopify charge me if I approve the installation?#

No. If your GemIQ Pro plan includes Shopify integration, you will not be charged through Shopify.

Why do I still see a subscription screen?#

Shopify displays this screen as part of the standard app installation process.

What should I do if I see the subscription screen in GemIQ instead?#

Please send our Support Team at support@gemiq.com a screenshot so we can investigate the issue.