Search
- How-toGemLightbox Pro (2021)
How to Capture Images with the Pro Eclipse and GemCam
To capture high-quality jewelry images using the Eclipse with the GemLightbox Pro and GemCam, follow these guidelines.
- How-toGemLightbox Pro (2021)
How to Use the GemLightbox Pro Phone Stand
The GemLightbox Pro has an included phone stand where you can place your smartphone vertically or horizontally to take photos.
- ReferenceGemLightbox Pro (2021)
When to Use White and Yellow Sparkle Lights with GemLightbox Pro
The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.
- How-toGemLightbox Pro (2021)
How to Prevent Jewelry from Shaking in GemLightbox Pro
Shaking can happen when your jewelry or setup isn’t fully stable. This might be caused by table vibrations, nearby movement, or the jewelry design itself.
- ReferenceGemLightbox Pro (2021)
What Is GemLightbox Pro?
The GemLightbox Pro is an AI-powered jewelry photography solution that combines consistent lighting, a rotating turntable, and the GemIQ app to help you capture consistent, high-qu
- How-toGemLightbox Pro (2021)
Recommended Weight Limit for GemLightbox Pro Accessory Holders
When using the accessory holders included with the GemLightbox Pro, we recommend a maximum supported weight of up to 300 grams.
- ReferenceGemLightbox Pro (2021)
GemLightbox Pro User Manuals and Product Information
GemLightbox Pro User Manual – Chinese
- SetupGemLightbox Pro (2021)
Setting Up Your GemLightbox Pro
GemLightbox Pro is an all-in-one jewelry photography lightbox designed specifically for jewelers. It’s fitted with a professional lighting system that delivers greater color accura
- How-toGemLightbox Pro (2021)
How to Use the GemLightbox Pro Watch Holder
The GemLightbox Pro comes with a watch holder which allows users to be able to attach their watch directly to the GemLightbox Pro.
- How-toGemLightbox Pro (2021)
Using the GemLightbox Pro White Sparkle and Yellow Sparkle Lights
This article shows you what lights are included in the GemLightbox Pro and how to use it.
- ReferenceGemLightbox Pro (2021)
How Do I Transfer Ownership of My Pro Subscription?
Transfer your GemIQ subscription ownership by inviting the new owner through the Members page or contact the GemIQ Support Team for assistance.
- SetupGemLightbox Pro (2021)
Get Started with Your GemLightbox Pro
Set up your GemLightbox Pro, connect it to GemHub via Bluetooth, and capture studio-grade jewelry images straight from your phone.
- How-toGemLightbox Pro (2021)
Does the GemLightbox Pro Require Calibration?
The GemLightbox Pro does not require calibration.
- TroubleshootingGemLightbox Pro (2021)
GemLightbox Pro Cannot Connect to GemIQ Desktop App
If the GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary syst
- ReferenceGemLightbox Pro (2021)
Shipping, Delivery, and Tracking FAQ
The GemLightbox and accessories may occasionally be packaged and shipped separately.
- How-toGemLightbox Pro (2021)
How to Set Up, Clean, and Maintain Your GemLightbox Pro
How to Set Up, Clean, and Maintain Your GemLightbox Pro Quick Answer The GemLightbox Pro arrives fully assembled — just plug it in and start shooting. Clean it regularly with a mil
- SetupGemLightbox Pro (2021)
Get Started with Your Elite Kit Pro
Set up your GemLightbox Pro and GemCam Pro together — the bundle that takes you from unboxing to studio-grade captures in a single guided flow.
- How-toGemLightbox Pro (2021)
How to Ensure Your GemLightbox Pro Is Level
Place on a Flat, Stable Surface Set up your GemLightbox Pro on a solid, flat table or countertop. Avoid soft or uneven surfaces that can cause tilting.
- SetupGemLightbox Pro (2021)
How to Set Up the GemLightbox Pro Eclipse
The GemLightbox Pro Eclipse allows you to be able to achieve radiant jewelry images and videos on a completely black background for flat and dangle jewelry when using the GemLightb
- How-toGemLightbox Pro (2021)
Taking Photos and Videos with Your GemLightbox Pro
To learn how to capture photos and videos using your GemLightbox Pro, refer to our step-by-step guide below:
- ReferenceGemLightbox Pro (2021)
Can I Use My GemLightbox Pro with a Computer?
The GemLightbox Pro supports both smartphone and computer workflows through the GemIQ app via Bluetooth.
- TroubleshootingGemLightbox Pro (2021)
How to Troubleshoot the GemLightbox Pro Sparkle Light
If the Sparkle Light is not functioning:
- How-toGemLightbox Pro (2021)
Using the GemLightbox Pro Turntables
Place your jewelry piece on either or both turntables and start shooting beautiful jewelry pieces.
- How-toGemLightbox Pro (2021)
How to Use the GemLightbox Pro Top Viewing Panel
Learn how to open the top viewing panel on your GemLightbox Pro to capture high-quality, top-down photos and videos of your jewelry and gemstones using the side latch mechanism.
- How-toGemLightbox Pro (2021)
Using the GemLightbox Pro with a DSLR Camera
DSLR can be used with the GemLightbox Pro currently to take photos and videos. For Photos, simply point the camera and shoot.