GemStudio generate images and videos based on your selected mode. While GemStudio is designed to produce accurate results, there may be occasions where the generated output does not match your expectations.
Model Images#
If your generated model image contains inaccuracies or does not produce the desired result, you can use the Improve Model Image function to regenerate the image once.
If the improved result is still incorrect, please contact support@gemiq.com with your original and generated image and a description of the issue. Our team will review your request and determine whether your credits can be returned.
Lifestyle Images#
If your Lifestyle Image generation is incorrect, please contact support@gemiq.com with the generated image and details of the issue. Our team will review your request and assist you accordingly.
Gold Tone Change#
If the Gold Tone Change feature produces an incorrect result, please contact support@gemiq.com for assistance. Our team will review the generation and determine the appropriate resolution.
Video Generation#
If your generated video does not meet expectations or contains incorrect results, please contact support@gemiq.com with the generated video and a description of the issue. Our team will review the request and provide further assistance.
Common Questions#
What should I do if my Model Image is incorrect?#
Use the Improve Model Image function once. If the result is still incorrect, contact support@gemiq.com for a review.
Can I improve a Model Image more than once?#
No. The Improve Model Image function can only be used once per generated image.
What should I do if my Lifestyle Image, Gold Tone Change, or Video Generation is incorrect?#
Please contact support@gemiq.com with the generated result and details of the issue. Our team will review your request and advise on the next steps.
Can my GemStudio credits be returned?#
If the generated result is incorrect, our support team will review your case to determine whether a credit adjustment is appropriate.