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115 results for “gemcam pro”

1. TroubleshootingGemCam Pro2 min read

   Troubleshooting GemCam Pro Connection and Power Issues

   If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemIQ settings…

2. TroubleshootingGemIQ App1 min read

   Why Can't I Save My Photo After Taking an Image with GemCam Pro?

   A photo may fail to save in GemCam Pro if your cloud storage is full or your network connection is interrupted during the data transfer.

3. TroubleshootingGemCam Pro1 min read

   Why Is My GemCam Pro Not Connecting?

   If your GemCam Pro isn't connecting, work through the steps below in order.

4. TroubleshootingGemIQ Desktop App1 min read

   Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App

   …os are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.

5. TroubleshootingGemCam Pro1 min read

   How to Remove Dust from Your GemCam Pro

   …r a speck appearing in your images or videos when using the GemCam Pro, follow these steps to troubleshoot:

6. TroubleshootingGemCam Pro1 min read

   Fixing Upside Down Images for GemCam Pro

   Quick Answer If your GemCam Pro images are appearing upside down, check the position of the lens. The lens may be installed upside down. Rotate the GemCam Pro l…

7. TroubleshootingGemLightbox Pro (2021)1 min read

   GemLightbox Pro Cannot Connect to GemIQ Desktop App

   …e GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary system issues. Follow the tro…

8. TroubleshootingGemIQ Desktop App2 min read

   Common Prompts in the GemIQ Desktop App and How to Resolve Them

   See what triggers the Bluetooth, GemCam connection, browser version, and camera settings prompts in GemIQ, along with quick steps to resolve each.

9. TroubleshootingGemCam2 min read

   Troubleshooting the 'Could Not Open System Camera Settings' Error

   …recurring prompt to open system camera settings while using GemCam can follow the steps outlined below to resolve the issue.

10. TroubleshootingGemIQ Mobile App2 min read

    iPhone Pro Camera Focusing Issues When Shooting Jewelry

    Some users with iPhone Pro and Pro Max series 12 and above have reported that their images appear blurry or out of focus when capturing jewelry.

11. TroubleshootingGemIQ Desktop App1 min read

    Using GemIQ App on Tablets

    The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.

12. TroubleshootingGemIQ App1 min read

    Why Is My Background Appearing Grey Instead of White?

    There are two common causes — and both are an easy fix.

13. TroubleshootingGemLightbox Max1 min read

    Turntable Not Moving? Here's How to Fix It

    Work through the steps below to get your turntable running again.

14. TroubleshootingGemLightbox Pro (2021)1 min read

    How to Troubleshoot the GemLightbox Pro Sparkle Light

    If the Sparkle Light is not functioning:

15. TroubleshootingGemIQ App1 min read

    Why Can't I See the Integrations Option in GemIQ?

    The Integrations section is only available to the main user and if the account is on a Pro subscription. Members and sub-users do not have permission to access or manage integrati

16. TroubleshootingGemLightbox (2014)2 min read

    Fix Blurry Jewelry Photos

    Proper maintenance is key. Over time, extended use of mobile phones or cameras can lead to misty or unfocused images.

17. TroubleshootingGemLightbox (2014)2 min read

    Troubleshooting GemLightbox Bluetooth Connection Issues

    To ensure a successful connection, please make sure that Bluetooth is enabled on both your GemLightbox device and your mobile phone.

18. TroubleshootingGemIQ Mobile App2 min read

    Troubleshoot iOS Camera Issues in GemIQ

    On very rare occasions, the camera may appear green for the first time.