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30 results for “firmware update”

1. TroubleshootingGemiq Mobile App2 min read

   Troubleshooting the 'URLSessionTask Failed' Error in GemIQ

   This error usually occurs due to unstable or poor internet connectivity.

2. TroubleshootingGemcam Pro1 min read

   Why Is My GemCam Pro Not Connecting?

   If your GemCam Pro isn't connecting, work through the steps below in order.

3. TroubleshootingGemiq Mobile App2 min read

   Troubleshoot iOS Camera Issues in GemIQ

   On very rare occasions, the camera may appear green for the first time.

4. TroubleshootingGemiq Mobile App2 min read

   iPhone Pro Camera Focusing Issues When Shooting Jewelry

   Some users with iPhone Pro and Pro Max series 12 and above have reported that their images appear blurry or out of focus when capturing jewelry.

5. TroubleshootingGemiq Mobile App1 min read

   Fix GemIQ Lag on Your Smartphone

   If you experience lag while using GemIQ, try the following steps to improve performance:

6. TroubleshootingGemiq Mobile App2 min read

   How to Use Macro Focus on Google Pixel 7 for Sharper Jewelry Photos

   When capturing images, it’s important to understand how sensor size and optics affect your results. A larger camera sensor produces a shallower depth of field and a narrower plane

7. TroubleshootingGemcam2 min read

   GemCam Not Connecting to Your Computer

   If you're having trouble connecting your GemCam to your computer, there may be several causes. Please follow the steps below to resolve the issue.

8. TroubleshootingGemiq Desktop App2 min read

   GemIQ Won't Download or Install on Windows

   Restarting can resolve temporary connectivity or system issues.

9. TroubleshootingGeneral1 min read

   Why Your Jewelry Photos Look Different on Different Screens

   Color variations across devices are common due to different screen calibration settings. As a result, the same image or video may appear slightly different on each screen.

10. TroubleshootingGemiq App2 min read

    Troubleshooting Missing GemIQ Account Emails

    Emails from GemIQ are sent by "GemIQ". If you can’t find the email, try searching under that sender. It may have been redirected to a different folder in your email provider.

11. TroubleshootingGemiq App1 min read

    Why Is My Background Appearing Grey Instead of White?

    There are two common causes — and both are an easy fix.

12. TroubleshootingRetouching2 min read

    Retouching Order Dashboard Not Loading

    If your retouching order dashboard is facing loading issues, here are some ways that you can troubleshoot.

13. TroubleshootingGemlightbox2 min read

    Troubleshooting GemLightbox Bluetooth Connection Issues

    To ensure a successful connection, please make sure that Bluetooth is enabled on both your GemLightbox device and your mobile phone.

14. TroubleshootingGemiq Desktop App1 min read

    Why Are My Images Saving Slowly?

    Slow saving is usually caused by one of two things: a network issue or too much running on your computer. Here's how to identify and fix it.

15. TroubleshootingGemloupe1 min read

    GemLoupe Not Charging or Has Low Battery Life

    The GemLoupe battery should be fully charged in approximately 1 to 2 hours of charging.

16. TroubleshootingGemiq Desktop App1 min read

    Using GemIQ App on Tablets

    The GemIQ App is available on both Android tablets and Apple iPads, allowing you to manage your jewelry photography workflow on a larger screen.

17. TroubleshootingGemcam1 min read

    Lines Appearing on Your GemCam Control Panel

    If you notice lines appearing on the GemCam control panel after some time, this may be caused by dust or an unstable USB-C connection.

18. TroubleshootingGemlightbox2 min read

    Fix Blurry Jewelry Photos

    Proper maintenance is key. Over time, extended use of mobile phones or cameras can lead to misty or unfocused images.

19. TroubleshootingGemiq App1 min read

    Fix the "Oops, It Seems There Is a Problem with the Network" Error in GemIQ

    If you encounter the prompt "Oops, it seems there is a problem with the network," please follow these steps:

20. TroubleshootingGemcam Pro1 min read

    How to Remove Dust from Your GemCam Pro

    If you notice dust or a speck appearing in your images or videos when using the GemCam Pro, follow these steps to troubleshoot:

21. TroubleshootingGemcam Pro2 min read

    GemLightbox Pro Cannot Connect to GemIQ Desktop App

    If the GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary syst

22. TroubleshootingGemiq Desktop App1 min read

    How to Clear the Cache in GemIQ

    Clearing cache in the GemIQ removes temporary files and local data that the app stores to improve speed and performance. Over time, this data can become outdated or corrupted, lead

23. TroubleshootingGemiq Desktop App1 min read

    Why Am I Not Seeing the Integrations Button on My GemIQ Account?

    Find out why the Integrations button isn't visible and how to check if you're using a subaccount.

24. TroubleshootingGemsparkle2 min read

    Fixing Blurry Images on GemSparkle

    If you experience blurry images when using the GemSparkle, follow these steps to troubleshoot and resolve the issue:

25. TroubleshootingGemlightbox Max1 min read

    Turntable Not Moving? Here's How to Fix It

    Work through the steps below to get your turntable running again.

26. TroubleshootingGemiq App2 min read

    Fix GemIQ Sync and Connection Issues

    If you're having trouble syncing media from your GemIQ mobile app to your desktop, follow these steps to troubleshoot and ensure a smooth sync process.

27. TroubleshootingGemiq Desktop App1 min read

    Troubleshooting Fast Video Playback on macOS

    If your GemHub video plays too fast after uploading it to YouTube from your MacBook, it could be due to the YouTube playback speed settings or a known macOS bug that affects video

28. TroubleshootingGemcam Pro2 min read

    Troubleshooting GemCam Pro Connection and Power Issues

    If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemHub settings.

29. TroubleshootingGemiq Desktop App1 min read

    Troubleshoot Video Recording Issues with GemCam Pro and GemIQ Desktop App

    If your videos are lagging, freezing, or not saving when taken with the GemCam Pro, follow these steps to troubleshoot and resolve the issue.

30. TroubleshootingGemloupe2 min read

    GemLoupe Lenses Fell Out — What to Do

    GemLoupe is built for precision, but in rare cases, the lenses may come loose or fall out. Here’s what you need to know if this happens.