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30 results for “firmware update”

1. ReferenceGemiq Desktop App2 min read

   Creating and Editing Collections in GemIQ

   Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and s

2. ReferenceGemiq Desktop App2 min read

   How to Filter Images in GemIQ Media

   There are a few different ways to filter your images.

3. ReferenceGemiq Desktop App2 min read

   How to Print a Collection from GemIQ

   Easily print a PDF catalog of your jewelry collection directly from GemIQ.

4. ReferenceGemiq Mobile App2 min read

   How to Add, Generate, and Search SKUs in the GemIQ Mobile App

   There are several ways to add or create SKUs in the GemIQ Mobile App, both before and after saving your image or video.

5. ReferenceGemiq Desktop App1 min read

   How Media, Products, and Collections Work Together

   The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.

6. ReferenceGeneral2 min read

   How to Report an Order Damaged During Shipping

   The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 l

7. ReferenceGeneral2 min read

   GemIQ Subscription Policy

   Free accounts do not require a registered credit/debit card.

8. ReferenceGemiq Mobile App2 min read

   Managing Your Profile on GemIQ

   The GemIQ makes it easy to access and manage your profile settings and information

9. ReferenceGemiq Desktop App1 min read

   How to Adjust Image Colors in the GemIQ App

   The GemIQ Image Editor also allows you to adjust the colors of your images.…

10. ReferenceGemiq Desktop App1 min read

    How to Copy Products Between Collections

    Here is how you can select individual products from one collection and copy them to another collection.

11. ReferenceGemlightbox Pro2 min read

    Shipping, Delivery, and Tracking FAQ

    The GemLightbox and accessories may occasionally be packaged and shipped separately.

12. ReferenceGemiq Desktop App2 min read

    Managing SKUs for Your Products in GemIQ

    Learn how to create, view, edit, and reassign SKUs in GemIQ — one at a time or in bulk — to keep your jewelry inventory organized and easy to track.

13. ReferenceGeneral20 min read

    GemIQ Privacy Policy

    GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, r

14. ReferenceGeneral2 min read

    GemIQ Hardware Replacement Policy

    This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services a

15. ReferenceGemcam Pro1 min read

    GemCam Pro System Requirements

    For optimal performance of GemCam Pro without latency, your system should meet the following recommended requirements:

16. ReferenceGemiq Mobile App2 min read

    GemIQ Mobile Camera Settings and Device Selection

    Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background remo

17. ReferenceGeneral2 min read

    GemIQ Returns and Refunds Policy

    Effective Date: July 25, 2025

18. ReferenceGemiq Desktop App1 min read

    How to Share a Collection from GemIQ

    When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.

19. ReferenceGemlightbox1 min read

    Landscape Videos Auto-Rotate in the GemIQ App

    Yes, videos recorded in landscape using the GemIQ app will be automatically rotated for the best viewing experience.

20. ReferenceGemiq Desktop App1 min read

    How to Upload Media to Your GemIQ Media from a Computer

    Learn how to upload photos and videos from your computer to GemIQ by dragging and dropping files or using the Add Media button, with automatic sync across all your connected device

21. ReferenceGemlightbox Macro1 min read

    Is the GemLightbox Macro Compatible with DSLR Cameras?

    The GemLightbox Macro is not compatible with DSLR cameras.

22. ReferenceGemlightbox Macro1 min read

    GemLightbox Macro Device Compatibility

    The GemLightbox Macro is compatible with all smartphones, including iPhones and Android phones with multiple camera lenses.

23. ReferenceGemiq App1 min read

    Using One GemIQ Account for Multiple Users

    Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!

24. ReferenceGemsparkle2 min read

    Understanding GemSparkle Lighting Colors and Shooting Modes

    The GemSparkle consists of 3 lighting options.

25. ReferenceGemlightbox1 min read

    GemLightbox User Manuals and Product Information

    GemLightbox User Manual and Product Information

26. ReferenceGemcam1 min read

    GemCam System Requirements

    For optimal performance of GemCam without latency, your system should meet the following recommended requirements:

27. ReferenceGemiq App1 min read

    GemIQ Pro Subscription: Frequently Asked Questions

    You will be sent an activation code and instructions via email to activate your Pro subscription.

28. ReferenceGemiq Desktop App1 min read

    How to Embed a GemIQ Video on Your Website

    GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.

29. ReferenceRetouching1 min read

    Retouching Service — Frequently Asked Questions

    Certainly! We offer 1 free trial per customer.

30. ReferenceGemlightbox Pro1 min read

    When to Use White and Yellow Sparkle Lights with GemLightbox Pro

    The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.