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18 results for “firmware update”

1. ReferenceRetouching2 min read

   How to Buy Retouching Credits and Place an Order

   Retouching Credits can be purchased from either the Retouching Dashboard or the Picup Media Shop page.

2. ReferenceRetouching2 min read

   How to Check or Expedite Your Retouching Order

   To check the status of your retouching order or your order history, please follow the steps below:

3. ReferenceGemhub2 min read

   How to Report an Order Damaged During Shipping

   The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 l

4. ReferenceGemhub3 min read

   Shipping, Delivery, and Tracking FAQ

   The GemLightbox and accessories may occasionally be packaged and shipped separately.

5. ReferenceGemhub7 min read

   GemIQ Privacy Policy

   GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, r

6. ReferenceGemhub2 min read

   GemIQ Hardware Replacement Policy

   This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services a

7. ReferenceRetouching2 min read

   How to Place a Retouching Order

   Please note that once you have an account you will need to place your order through your retouching dashboard. You can see the instructions in this help article.

8. ReferenceRetouching2 min read

   How to Request a Revision for a Retouching Order on a Mobile Device

   To submit your images for revision when using a mobile device, please follow the steps below:

9. ReferenceRetouching1 min read

   Retouching Services: Pricing, Turnaround Time, and Download

   - Clip onto a white background with natural shadows

10. ReferenceRetouching1 min read

    Retouching Service — Frequently Asked Questions

    Certainly! We offer 1 free trial per customer.

11. ReferenceGemhub2 min read

    GemIQ Returns and Refunds Policy

    Effective Date: July 25, 2025

12. ReferenceRetouching2 min read

    Why Professional Jewelry Retouching Helps You Sell More

    Seeking a jewelry retouching service might be all you need to revive your stagnating sales. Studies show that users’ engagement with attractive visual presentations is increasing—a

13. ReferenceRetouching2 min read

    What Is Jewelry Photo Retouching?

    In the 1830s, Louis Daguerre introduced his gift to the world – the daguerreotype – the world’s first commercially and publicly known photographic process. It was a big stride from

14. ReferenceRetouching1 min read

    Accepted File Types and Sizes for Retouching

    | .jpg | .tif | .jpeg | .svg | | --- | --- | --- | --- | | .png | .cad | .pdf | | | .psd | .ai | .heic | |

15. ReferenceGemhub1 min read

    Orders and Payment FAQ

    Picup Media does not offer any payment plans. However, you can purchase the bundle deals and additional accessories separately based on your budget and needs.

16. ReferenceRetouching1 min read

    Image Revision Timeframe for GemStudio

    If there is a need to revise the images to your order, please ensure that the revision request is submitted within 10 days from receiving the images.

17. ReferenceRetouching2 min read

    How to Submit Images for Revision on Desktop

    To submit your images for revision, please follow the steps below:

18. ReferenceGemhub1 min read

    Picup Media Product Warranty Policy

    Picup Media's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of pu