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30 results for “firmware update”

1. ReferenceGemiq Desktop App2 min read

   Creating and Editing Collections in GemIQ

   Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and s

2. ReferenceGemiq Desktop App2 min read

   How to Filter Images in GemIQ Media

   There are a few different ways to filter your images.

3. ReferenceGemiq Mobile App2 min read

   How to Add, Generate, and Search SKUs in the GemIQ Mobile App

   There are several ways to add or create SKUs in the GemIQ Mobile App, both before and after saving your image or video.

4. ReferenceGemiq Desktop App1 min read

   How Media, Products, and Collections Work Together

   The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.

5. ReferenceGemiq App1 min read

   Does GemIQ Support Syncing Shopify Product Variants?

   GemIQ currently does not support syncing Shopify product variants. Variants should be managed directly within Shopify.

6. ReferenceGeneral2 min read

   How to Report an Order Damaged During Shipping

   The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 l

7. ReferenceGeneral2 min read

   GemIQ Subscription Policy

   Free accounts do not require a registered credit/debit card.

8. ReferenceGemiq Mobile App2 min read

   Managing Your Profile on GemIQ

   The GemIQ makes it easy to access and manage your profile settings and information

9. ReferenceGemlightbox Pro3 min read

   Shipping, Delivery, and Tracking FAQ

   The GemLightbox and accessories may occasionally be packaged and shipped separately.

10. ReferenceGemiq Desktop App2 min read

    Managing SKUs for Your Products in GemIQ

    Learn how to create, view, edit, and reassign SKUs in GemIQ — one at a time or in bulk — to keep your jewelry inventory organized and easy to track.

11. ReferenceGeneral20 min read

    GemIQ Privacy Policy

    GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, r

12. ReferenceGemiq App1 min read

    I Didn't Receive My Login Verification Code

    If your login verification code hasn't arrived, follow these troubleshooting steps before contacting GemIQ Support.

13. ReferenceGemiq Desktop App1 min read

    How to Adjust Image Colors in the GemIQ App

    The GemIQ Image Editor also allows you to adjust the colors of your images.…

14. ReferenceGemiq Desktop App2 min read

    How to Print a Collection from GemIQ

    Easily print a PDF catalog of your jewelry collection directly from GemIQ.

15. ReferenceGemiq Desktop App1 min read

    How to Copy Products Between Collections

    Here is how you can select individual products from one collection and copy them to another collection.

16. ReferenceGeneral2 min read

    GemIQ Hardware Replacement Policy

    This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services a

17. ReferenceGemcam Pro1 min read

    GemCam Pro System Requirements

    For optimal performance of GemCam Pro without latency, your system should meet the following recommended requirements:

18. ReferenceGeneral1 min read

    What's the Difference Between the GemIQ Pro Access Plan and GemStudio Credits?

    The GemIQ Pro Access Plan unlocks premium features, while GemStudio Credits are purchased separately for image and video generation.

19. ReferenceGeneral1 min read

    Can I Purchase Replacement Accessories for My GemIQ Products?

    Most replacement and additional GemIQ accessories are available for purchase, subject to availability.

20. ReferenceGeneral3 min read

    GemIQ Returns and Refunds Policy

    Effective Date: July 25, 2025

21. ReferenceGeneral1 min read

    Do You Offer a Lease Program for GemIQ Products?

    GemIQ does not currently offer a lease program for any of its products.

22. ReferenceGemlightbox1 min read

    Landscape Videos Auto-Rotate in the GemIQ App

    Yes, videos recorded in landscape using the GemIQ app will be automatically rotated for the best viewing experience.

23. ReferenceGemlightbox Macro1 min read

    Is the GemLightbox Macro Compatible with DSLR Cameras?

    The GemLightbox Macro is not compatible with DSLR cameras.

24. ReferenceGemlightbox Macro1 min read

    GemLightbox Macro Device Compatibility

    The GemLightbox Macro is compatible with all smartphones, including iPhones and Android phones with multiple camera lenses.

25. ReferenceGemlightbox Mini1 min read

    Does the GemLightbox Mini Require a Subscription to Use?

    No. The GemLightbox Mini does not require a subscription to function. You can use the hardware and capture professional jewelry photos and videos without an ongoing subscription.

26. ReferenceGemiq App1 min read

    Using One GemIQ Account for Multiple Users

    Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!

27. ReferenceGemiq App1 min read

    Does Downloading GemIQ app in China Require a VPN?

    The Apple App Store is not restricted in the same way, and users in China can typically download and access the GemIQ app Application without issues.

28. ReferenceGemlightbox Macro1 min read

    What Is GemLightbox Macro?

    Pioneered by our team at GemIQ, GemLightbox Macro is engineered using market-leading technology to capture magnificent 10X magnified images and videos of loose diamonds and gemston

29. ReferenceGemiq Desktop App1 min read

    What Are the Limitations of the RapNet Integration?

    The GemIQ RapNet integration allows you to sync your gemstone inventory with RapNet, helping streamline your listing workflow. Before connecting your account, it's important to un

30. ReferenceGemsparkle2 min read

    Understanding GemSparkle Lighting Colors and Shooting Modes

    The GemSparkle consists of 3 lighting options.