Quick Answer#

If your GemLightbox Mini turntable isn't moving, start by checking for a hardware issue using the manual switch, then connect via the GemIQ app to activate it through software.

Before You Start#

Make sure all of the following are in order:

  • GemLightbox Mini is powered on

  • GemIQ app is installed and up to date

  • Bluetooth is enabled on your phone or computer

  • Your jewelry piece is placed on the turntable

Step 1: Check for a Hardware Issue#

At the back of the GemLightbox Mini, you'll find a switch with three settings: Slow, App, and Fast. Turn the switch to Slow or Fast to manually activate the turntable.

  • If the jewelry completes a full turn — no hardware issue. Move to Step 2.

  • If the turntable doesn't move — record a short video of the issue and contact the support team at