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- ReferenceGemCam Pro
What is GemCam Pro?
Discover how GemCam Pro helps jewelers capture sharper, more consistent jewelry photos for ecommerce, marketing, and product catalogs.
- ReferenceGemCam Pro
GemCam Pro System Requirements
GemCam Pro works with most Windows 11 or macOS computers. Here's what matters, plus the setup we recommend for the best experience. Most Im…
- ReferenceGemCam Pro
GemCam Pro Device Compatibility: Supported Operating Systems
The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phone…
- ReferenceGemCam Pro
GemCam Pro User Manuals and Product Information
Everything you need to know about your GemCam Pro, from setup and specifications to features and best practices.
- ReferenceGemCam Pro
Can I Change the Shutter Speed or Frame Rate on the GemCam Pro?
GemCam Pro does not support manual shutter speed or frame rate adjustments. Learn which settings are available to customise.
- ReferenceGemCam Pro
GemCam Pro iPad Compatibility
At the moment, the GemCam Pro does not support connection to an iPad.
- ReferenceGemCam Pro
GemCam Pro Compatibility with Other Products
…x Pro & GemLightbox Max is fully optimized for use with the GemCam Pro, delivering a seamless and efficient photography experience. This combination allows users to capture professional-quality images…
- ReferenceGemCam Pro
Can I Use GemCam Pro with Other Camera Software?
GemCam Pro is designed to be used with GemIQ, ensuring accurate colors, optimal lighting calibration, and full access to features like zoom…
- ReferenceGemCam Pro
GemCam Pro Product Information and Technical Specifications
GemCam Pro - Product Sheet
- ReferenceGemCam Pro
GemCam Pro vs. Smartphone: Which Should You Use for Jewelry Photography?
When it comes to jewelry photography, the right equipment can make all the difference in showcasing the intricate details and vibrant colors of your pieces.
- ReferenceGeneral
What is an Elite Kit?
Discover how Elite Kits combine GemLightbox and GemCam Pro into a complete jewelry photography solution for professional results.
- ReferenceGemIQ Mobile App
Can I Use My Smartphone with GemLightbox?
…mLightbox systems and when you should consider upgrading to GemCam Pro.
- ReferenceGemCam Pro
How Do I Photograph Dark Blue Emeralds?
…Use plenty of light from the GemLightbox magnetic lights or GemCam Pro lights, with yellow lighting providing the best results for this type of gemstone.
- ReferenceGemIQ App
Does GemIQ require an internet connection after I've downloaded it?
…t is a downloaded desktop application — this includes using GemCam Pro to capture images and videos.
- ReferenceGeneral
Where Can I Learn More About GemIQ Products?
Discover how to learn more about GemIQ products, schedule a live demo, or get in touch with our team for sales and support.
- ReferenceGeneral
Which GemIQ Product is Right for My Jewelry Business?
Learn which GemIQ product best suits your jewelry business based on your photography needs, workflow, and content goals.
- ReferenceGemLightbox Pro (2021)
Can I Use My GemLightbox Pro with a Computer?
The GemLightbox Pro supports both smartphone and computer workflows through the GemIQ app via Bluetooth.
- ReferenceGeneral
GemIQ Product Warranty Policy
GemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase
- ReferenceGeneral
What does GemIQ sell?
Learn about GemIQ's hardware, software, and accessories that help jewelry businesses capture professional photos, create AI-enhanced content, and sell online.
- ReferenceGeneral
What's the Difference Between GemLightbox and GemLightbox Pro?
The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.
- ReferenceGemIQ App
Free Plan vs. PRO Plan: Which One Is Right for You?
GemIQ is free to download with a Free Plan for basic jewelry content management. Upgrade to PRO Access for 30 GB storage, unlimited AI editing, Virtual Model Try-On, team access, a
- ReferenceGeneral
What's the Difference Between the GemLightbox Pro, GemLightbox Max, and GemLightbox Mini?
The GemLightbox Pro, Max, and Mini are designed for different jewelry photography workflows. Compare their features, capture space, lighting, and ideal use cases to choose the righ
- ReferenceGemLightbox Pro (2021)
What Is GemLightbox Pro?
The GemLightbox Pro is an AI-powered jewelry photography solution that combines consistent lighting, a rotating turntable, and the GemIQ app to help you capture consistent, high-qu
- ReferenceGemIQ App
GemIQ Pro Subscription: Frequently Asked Questions
You will be sent an activation code and instructions via email to activate your Pro subscription.
- ReferenceGemStudio
What's the Difference Between GemStudio Credits and the GemIQ Pro Subscription?
GemStudio Credits are used for AI image generation, while the GemIQ Pro Subscription unlocks premium software features such as cloud storage, AI editing tools, and integrations.
- ReferenceGeneral
What's the Difference Between the GemIQ Pro Access Plan and GemStudio Credits?
The GemIQ Pro Access Plan unlocks premium features, while GemStudio Credits are purchased separately for image and video generation.
- ReferenceGeneral
When Will My GemIQ Pro Software Be Activated?
Find out how GemIQ Pro software activation works and what to do if you haven't received your activation.
- ReferenceGemIQ App
Why Am I Asked to Approve a Shopify Subscription Even Though My GemIQ Lifetime Plan Includes Shopify Integration?
Shopify may display a subscription approval screen when you install the GemIQ app. If your GemIQ Pro plan includes Shopify integration, you will not be charged through Shopify.
- ReferenceGeneral
What Is Included in the GemIQ Pro Access Plan?
The GemIQ Pro Access Plan includes 30GB cloud storage, AI-powered editing tools, Shopify integration, shareable collections, and more to help streamline your jewelry photography wo
- ReferenceGemLightbox Max
What is the difference between GemLightbox Pro and GemLightbox Max?
Learn the key differences between GemLightbox Pro and GemLightbox Max, including size, lighting, accessories, and ideal use cases.
- ReferenceGemLightbox Pro (2021)
GemLightbox Pro User Manuals and Product Information
GemLightbox Pro User Manual – Chinese
- ReferenceGemLightbox Pro (2021)
When to Use White and Yellow Sparkle Lights with GemLightbox Pro
The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.
- ReferenceGeneral
What Is a Jewelry Photography System?
Discover how a jewelry photography system combines lighting, cameras, and software to help jewelers capture consistent, high-quality images and videos.
- ReferenceGeneral
What Is the Best Lighting Setup for Photographing Pearls?
For the most natural-looking pearl photography, use soft, even lighting and avoid sparkle lighting that can overpower the pearl's natural luster.
- ReferenceGemIQ App
How Are Images Transferred and Stored in GemIQ?
The GemLightbox connects to the GemIQ app via Bluetooth. Once saved, your images are available on your GemIQ cloud storage, so you can access them from anywhere.
- ReferenceGemIQ App
How Can I Upgrade to a Pro Access Subscription?
Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.
- ReferenceGemLightbox Pro (2021)
How Do I Transfer Ownership of My Pro Subscription?
Transfer your GemIQ subscription ownership by inviting the new owner through the Members page or contact the GemIQ Support Team for assistance.
- ReferenceGemIQ App
Do I Need a Pro Plan to Connect GemIQ with Shopify?
Shopify integration allows you to sync your products between GemIQ and your Shopify store, making it easier to manage your product listings and publish content online. This feature
- ReferenceGemLightbox Mini
What is GemLightbox Mini?
The GemLightbox Mini is a compact, AI-powered jewelry photography system designed for everyday jewelry workflows. It allows you to quickly capture professional photos and 360° vide
- ReferenceGemSparkle
What is GemSparkle?
Discover how GemSparkle helps jewelers create beautiful close-up jewelry content for social media, marketing, and everyday product showcases.
- ReferenceGemIQ Mobile App
GemIQ Mobile Camera Settings and Device Selection
Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background remo
- ReferenceGeneral
GemIQ Subscription Policy
Free accounts do not require a registered credit/debit card.
- ReferenceGemLoupe
GemLoupe Compatibility with Smartphones and Other Devices
Absolutely! GemLoupe was designed to be compatible with any smartphone including smartphones with more than 1 camera. It can also work on tablets and iPads.
- ReferenceGemIQ App
What Happens When You Exceed GemIQ app's AI Feature Limits
If you've used up your AI feature quota under the free plan, here are your options:
- ReferenceGemLightbox Macro
GemLightbox Macro: Supported Gemstone Sizes and Capabilities
What sizes of gemstones or diamonds can I capture? The GemLightbox Macro can photograph diamonds and gemstones between 0.1mm and 30mm, which generally corresponds to 0.1ct to 50ct