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GemIQ Subscription Policy
Free accounts do not require a registered credit/debit card.
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How to Report an Order Damaged During Shipping
The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).
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Orders and Payment FAQ
GemIQ does not offer any payment plans. However, you can purchase the bundle deals and additional accessories separately based on your budget and needs.
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Can I Use a Clip-on Macro Lens on My Smartphone?
Yes, it's possible to use a clip-on macro lens on your smartphone for jewelry photography. However, we don't have any specific recommendations for the best clip-on external lens to use with your…
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What's the Difference Between GemLightbox and GemLightbox Pro?
The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.
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GemIQ Product Warranty Policy
GemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase. Please…
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GemIQ Privacy Policy
GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, retain, or…
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GemIQ Hardware Replacement Policy
This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services and purchasing our…
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GemIQ Returns and Refunds Policy
Effective Date: July 25, 2025