Will File Names Be Kept If They Are Uploaded?

When you upload photos or videos to the cloud using the GemHub app, the original file name is not saved or displayed. Uploaded files are stored without any name attached.

In the gallery view, uploaded items will appear as "No SKU" unless you manually assign one yourself. Preserving the original file name is not a feature GemHub currently supports, so this applies to every upload rather than being an occasional issue.

Expected Result
Customers understand that GemHub does not keep original file names on upload, and know that uploaded items show as "No SKU" in the gallery until a SKU is manually assigned.

Common Questions

Does GemHub keep the file name from my device when I upload?
No. Original file names are not saved or displayed after upload.

What will my uploaded photos and videos be labeled as?
They'll appear as "No SKU" in the gallery until you manually assign a SKU.

Can I turn on file name retention?
No, this is not currently a supported feature in GemHub.

How do I label my uploads if the file name isn't kept?
You'll need to manually assign a SKU to each item in the gallery.