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- ReferenceGemcam Pro
GemCam Pro vs. Smartphone: Which Should You Use for Jewelry Photography?
When it comes to jewelry photography, the right equipment can make all the difference in showcasing the intricate details and vibrant colors of your pieces.
- ReferenceGeneral
How to Report an Order Damaged During Shipping
The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 l
- ReferenceGemcam Pro
GemCam Pro Compatibility with Other Products
…x Max is fully optimized for use with the GemCam Pro, delivering a seamless and efficient photography experience. This combination allows users to capture professional-quality images and videos of the…
- ReferenceGemiq Mobile App
GemIQ Mobile Camera Settings and Device Selection
Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background remo
- ReferenceGeneral
What's the Difference Between GemLightbox and GemLightbox Pro?
The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.
- ReferenceGeneral
Can I Use a Clip-on Macro Lens on My Smartphone?
Yes, it's possible to use a clip-on macro lens on your smartphone for jewelry photography. However, we don't have any specific recommendations for the best clip-on external lens to
- ReferenceGemiq Desktop App
How to Share a Collection from GemIQ
…owcase, you can customize it to allow for individualised sharing.
- ReferenceGemcam Pro
Can I Use GemCam Pro with Other Camera Software?
GemCam Pro is designed to be used with GemIQ, ensuring accurate colors, optimal lighting calibration, and full access to features like zoom and light controls.
- ReferenceGemiq Desktop App
How to Upload Media Files to the GemIQ Gallery
The Gallery in GemIQ is your central hub for storing and uploading images and other photos and videos that you have taken.
- ReferenceGemsparkle
Choosing the Right GemSparkle Backdrop
Choosing the right backdrop is key to capturing stunning, high-quality jewelry images.
- ReferenceGemsparkle
Understanding GemSparkle Lighting Colors and Shooting Modes
The GemSparkle consists of 3 lighting options.
- ReferenceGemlightbox Pro
When to Use White and Yellow Sparkle Lights with GemLightbox Pro
The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.
- ReferenceGemlightbox Max
What is the difference between GemLightbox Pro and GemLightbox Max?
Learn the key differences between GemLightbox Pro and GemLightbox Max, including size, lighting, accessories, and ideal use cases.
- ReferenceGemlightbox Macro
What Is GemLightbox Macro?
Pioneered by our team at GemIQ, GemLightbox Macro is engineered using market-leading technology to capture magnificent 10X magnified images and videos of loose diamonds and gemston
- ReferenceRetouching
Why Professional Jewelry Retouching Helps You Sell More
Seeking a jewelry retouching service might be all you need to revive your stagnating sales. Studies show that users’ engagement with attractive visual presentations is increasing—a
- ReferenceGemlightbox Macro
Photographing Loose Gemstones with the GemLightbox Macro Lens
Note: Some of the content shown in the video may be outdated or no longer available. If you're interested in our latest solutions or would like to learn more, feel free to contact
- ReferenceGemiq App
Free Plan vs. PRO Plan: Which One Is Right for You?
Are you having second thoughts about the PRO Plan?
- ReferenceGemiq Mobile App
Video Rotation Modes and Speed Settings in the GemIQ app
There are 4 video modes that you can use with the GemIQ app on mobile. Simply tap on the mode that you prefer to change the rotation of your turntable.
- ReferenceGeneral
GemIQ Hardware Replacement Policy
This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services a
- ReferenceGemiq Desktop App
How to Filter Images in GemIQ Media
There are a few different ways to filter your images.
- ReferenceGeneral
GemIQ Returns and Refunds Policy
Effective Date: July 25, 2025
- ReferenceGemlightbox
Landscape Videos Auto-Rotate in the GemIQ App
Yes, videos recorded in landscape using the GemIQ app will be automatically rotated for the best viewing experience.
- ReferenceGemlightbox Macro
Is the GemLightbox Macro Compatible with DSLR Cameras?
The GemLightbox Macro is not compatible with DSLR cameras.
- ReferenceGemlightbox Macro
GemLightbox Macro Device Compatibility
The GemLightbox Macro is compatible with all smartphones, including iPhones and Android phones with multiple camera lenses.
- ReferenceGemiq Desktop App
How to Print a Collection from GemIQ
Easily print a PDF catalog of your jewelry collection directly from GemIQ.
- ReferenceGemiq App
Using One GemIQ Account for Multiple Users
Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!
- ReferenceGemiq Desktop App
How to Embed a GemIQ Video on Your Website
GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.
- ReferenceRetouching
Retouching Service — Frequently Asked Questions
Certainly! We offer 1 free trial per customer.
- ReferenceGemlightbox Macro
GemLightbox Macro: Supported Gemstone Sizes and Capabilities
What sizes of gemstones or diamonds can I capture? The GemLightbox Macro can photograph diamonds and gemstones between 0.1mm and 30mm, which generally corresponds to 0.1ct to 50ct
- ReferenceGemiq Mobile App
How to Add, Generate, and Search SKUs in the GemIQ Mobile App
There are several ways to add or create SKUs in the GemIQ Mobile App, both before and after saving your image or video.