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1. ReferenceGemhub2 min read

   GemIQ Hardware Replacement Policy

   This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services and purchasing our…

2. ReferenceGemhub2 min read

   How to Report an Order Damaged During Shipping

   The lights inside of the GemLightbox can not be replaced. That being said, the lights used are high-quality LEDs which will last 9-10 years of heavy use (12 hours a day or 50,000 lifetime hours).

3. ReferenceGemhub2 min read

   GemIQ Returns and Refunds Policy

   Effective Date: July 25, 2025

4. ReferenceGemhub3 min read

   Shipping, Delivery, and Tracking FAQ

   The GemLightbox and accessories may occasionally be packaged and shipped separately.

5. ReferenceGemhub1 min read

   Orders and Payment FAQ

   Picup Media does not offer any payment plans. However, you can purchase the bundle deals and additional accessories separately based on your budget and needs.

6. ReferenceGemhub7 min read

   GemIQ Privacy Policy

   GemIQ, Inc. and its affiliates ("GemIQ," "We," "Us," "Our") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, transfer, store, retain, or…

7. ReferenceGemhub1 min read

   Picup Media Product Warranty Policy

   Picup Media's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase. Please…