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1. TroubleshootingGemcam2 min read

   GemCam Cannot Connect to the GemLightbox Pro

   The GemCam allows GemHub users on Windows and Mac OS desktops and laptops to start photo shoots by easily linking with the GemLightbox Pro via Bluetooth.

2. TroubleshootingGemcam1 min read

   Lines Appearing on Your GemCam Control Panel

   If you notice lines appearing on the GemCam control panel after some time, this may be caused by dust or an unstable USB-C connection.

3. TroubleshootingGemcam3 min read

   GemCam Not Connecting to Your Computer

   If you're having trouble connecting your GemCam to your computer, there may be several causes. Please follow the steps below to resolve the issue.

4. TroubleshootingGemcam2 min read

   GemCam Is Not Focusing

   If you're experiencing focusing issues with your GemCam, it is likely due to the camera being too close or too far from the object.

5. TroubleshootingGemcam1 min read

   Fix Upside-Down GemCam Images on Windows

   For some windows users, there may be instances where the images on the GemCam are appearing upside down.