Quick Answer#
If you don't recognise a charge from GemIQ, please contact our Support Team at support@gemiq.com with your payment details. We'll investigate the transaction and help determine what the charge is for.
What Information Should I Provide?#
To help us investigate as quickly as possible, please provide:
The email address associated with your account or order
The transaction date
The amount charged
The last four digits of the payment card (if available)
A screenshot of the transaction (optional but helpful)
What Happens Next?#
Once we receive your information, our Billing Team will:
Review the transaction
Verify the associated account or subscription
Confirm what the charge relates to
Advise you of the next steps if further action is required
Expected Result#
Our team will investigate the charge and provide an update once the review is complete.
Common Questions#
I don't remember making this purchase.#
Please contact us with your transaction details so we can investigate the payment.
Could this be a subscription renewal?#
Yes. Some unexpected charges may be subscription renewals. We'll verify this during our investigation.
How long does the investigation take?#
Our team will review your request as quickly as possible and keep you updated throughout the process.