Quick Answer
If you don't recognise a charge from GemIQ, please contact our Support Team at support@gemiq.com with your payment details. We'll investigate the transaction and help determine what the charge is for.
What Information Should I Provide?
To help us investigate as quickly as possible, please provide:
The email address associated with your account or order
The transaction date
The amount charged
The last four digits of the payment card (if available)
A screenshot of the transaction (optional but helpful)
What Happens Next?
Once we receive your information, our Billing Team will:
Review the transaction
Verify the associated account or subscription
Confirm what the charge relates to
Advise you of the next steps if further action is required
Expected Result
Our team will investigate the charge and provide an update once the review is complete.
Common Questions
I don't remember making this purchase.
Please contact us with your transaction details so we can investigate the payment.
Could this be a subscription renewal?
Yes. Some unexpected charges may be subscription renewals. We'll verify this during our investigation.