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17 results

  1. TroubleshootingGemcam Pro2 min read

    Getting Sharp Focus on GemCam Pro

    For the sharpest results, position the camera as close as possible to the jewelry, then slowly pull it back until the piece comes into perfect focus.

  2. TroubleshootingGemcam Pro1 min read

    How to Remove Dust from Your GemCam Pro

    If you notice dust or a speck appearing in your images or videos when using the GemCam Pro, follow these steps to troubleshoot:

  3. TroubleshootingGemcam Pro2 min read

    Troubleshooting GemCam Connection and Power Issues

    If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemHub settings.