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1. TroubleshootingGemcam Pro1 min read

   Why Is My GemCam Pro Not Connecting?

   If your GemCam Pro isn't connecting, work through the steps below in order.

2. TroubleshootingGemcam Pro2 min read

   GemLightbox Pro Cannot Connect to GemIQ Desktop App

   If the GemLightbox Pro fails to connect via Bluetooth when using GemCam Pro in the GemIQ desktop app, it is typically due to Bluetooth settings, device conflicts, or temporary system issues. Follow the troubleshooting steps below to reestablish the connection.

3. TroubleshootingGemcam Pro2 min read

   Troubleshooting GemCam Pro Connection and Power Issues

   If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemHub settings.

4. TroubleshootingGemcam Pro1 min read

   How to Remove Dust from Your GemCam Pro

   If you notice dust or a speck appearing in your images or videos when using the GemCam Pro, follow these steps to troubleshoot: