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How Can I Upgrade to a Pro Access Subscription?

Find out how to purchase a Lifetime subscription and enjoy permanent access to GemIQ's advanced features.

GemIQ Pro Subscription: Frequently Asked Questions

You will be sent an activation code and instructions via email to activate your Pro subscription.

Will File Names Be Kept If They Are Uploaded?

No, GemIQ does not retain original file names when you upload media, uploaded items appear as "No SKU" in the gallery until you manually assign one.

Does GemIQ Support Syncing Shopify Product Variants?

GemIQ currently does not support syncing Shopify product variants. Variants should be managed directly within Shopify.

Is a VPN Required for Customers in China to Download GemIQ?

No VPN is needed to download GemIQ on Windows or Apple devices in China, only the Android app requires one, since Google Play is blocked there.

Does GemIQ require an internet connection after I've downloaded it?

GemIQ requires an active internet connection to run, even though it is a downloaded desktop application — this includes using GemCam Pro to capture images and videos.

Must I Enter an Organization Name When Creating a GemIQ Account?

Find out what to enter for the organization name when signing up for a GemIQ account.

Do I Need a Pro Plan to Connect GemIQ with Shopify?

I Didn't Receive My Login Verification Code

If your login verification code hasn't arrived, follow these troubleshooting steps before contacting GemIQ Support.

Why Is the T-Bar Earring Stand Still Visible After Using AI Background Removal?

The T-bar earring stand may still be visible in side-angle images due to the way AI detects objects. Front-facing images produce the best background removal results.

Why Am I Asked to Approve a Shopify Subscription Even Though My GemIQ Lifetime Plan Includes Shopify Integration?

Shopify may display a subscription approval screen when you install the GemIQ app. If your GemIQ Pro plan includes Shopify integration, you will not be charged through Shopify.

How Are Images Transferred and Stored in GemIQ?

The GemLightbox connects to the GemIQ app via Bluetooth. Once saved, your images are available on your GemIQ cloud storage, so you can access them from anywhere.

Using One GemIQ Account for Multiple Users

Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!

GemIQ File Specifications: Types, Sizes, and Resolutions

GemIQ allows users to capture both images and videos in high-quality formats tailored for different needs.

Free Plan vs. PRO Plan: Which One Is Right for You?

Are you having second thoughts about the PRO Plan?

Does Downloading GemIQ app in China Require a VPN?

The Apple App Store is not restricted in the same way, and users in China can typically download and access the GemIQ app Application without issues.

What Happens When You Exceed GemIQ app's AI Feature Limits

If you've used up your AI feature quota under the free plan, here are your options: