Search

18 results

1. TroubleshootingGemlightbox Max1 min read

   What Do I Do If There's an Issue With My GemLightbox Max or Its Accessories?

   If there is an issue with your GemLightbox Max or accessories, send a photo of the hardware issue, your unit's serial number, and your order number, and our team will arrange a replacement if it's within warranty.

2. TroubleshootingGemlightbox Max1 min read

   Why Does My GemLightbox Max Blink Once and Turn Off?

   The GemLightbox Max briefly blinking after being connected to power is normal. It indicates that the unit has successfully received power.

3. TroubleshootingGemlightbox Max2 min read

   Why Is My 360° Video Not Rotating Smoothly?

   If your 360° video appears jerky or doesn't rotate smoothly, learn how to determine whether the issue is caused by the turntable, the recording, or video playback.

4. TroubleshootingGemlightbox Max1 min read

   What Do I Do If My GemLightbox Max Suddenly Does Not Turn On?

   If your GemLightbox Max suddenly does not turn on, try performing a power reset by disconnecting and reconnecting the power cable. This resolves many temporary power issues.

5. TroubleshootingGemlightbox Max1 min read

   Turntable Not Moving? Here's How to Fix It

   Work through the steps below to get your turntable running again.