How to Troubleshoot the GemLightbox Pro Sparkle Light

Quick Answer

If your Sparkle Light is not turning on, the most common cause is a dirty or poor connection between the light and the GemLoupe. Cleaning the magnetic connectors on both components with a microfiber cloth usually resolves the issue.

Before You Start

  • Have your GemLightbox Pro, GemLoupe, and Sparkle Light accessory ready.

  • Locate the clean, dry microfiber cloth that came with your equipment.

Steps

  1. Carefully detach the Sparkle Light from the GemLoupe.

  2. Using the microfiber cloth, gently wipe the gold-colored magnetic connector points on the Sparkle Light.

  3. Wipe the corresponding magnetic connector points on the GemLoupe.

  4. Firmly re-attach the Sparkle Light to the GemLoupe. You should feel it click securely into place.

  5. Test the light to see if it turns on.

Expected Result

After cleaning the connectors and reattaching the accessory, the Sparkle Light should function correctly when connected to the GemLoupe.

If This Does Not Work

If the Sparkle Light still does not work after you have cleaned the connectors, there may be an issue with the hardware. Please email our support team at support@picupmedia.com for further assistance.

Common Mistakes

  • Cleaning only one set of connectors: Ensure you clean the connectors on both the Sparkle Light and the GemLoupe.

  • Using liquid cleaners: