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- ReferenceGemiq Mobile App
GemIQ Mobile Camera Settings and Device Selection
Learn how to use the GemIQ mobile app's capture settings — including camera adjustments, Eclipse mode, turntable controls, and GemAI features like auto photography, background remo
- ReferenceGemlightbox Max
What is the difference between GemLightbox Pro and GemLightbox Max?
Learn the key differences between GemLightbox Pro and GemLightbox Max, including size, lighting, accessories, and ideal use cases.
- ReferenceRetouching
Why Professional Jewelry Retouching Helps You Sell More
Seeking a jewelry retouching service might be all you need to revive your stagnating sales. Studies show that users’ engagement with attractive visual presentations is increasing—a
- ReferenceGeneral
What's the Difference Between GemLightbox and GemLightbox Pro?
The GemLightbox Pro is another addition to our wide range of jewelry photography solutions. But don’t confuse it with the original GemLightbox.
- ReferenceGeneral
GemIQ Product Warranty Policy
GemIQ's physical products come with a warranty period that varies from 1 to 2 years, depending on the specific bundle purchased. This warranty period begins on the date of purchase
- ReferenceGeneral
GemIQ Hardware Replacement Policy
This Replacement Policy is an integral part of the legal agreement between you ("User") and GemIQ ("we", "us") and is governed by our main Terms of Service. By using our services a
- ReferenceGemcam Pro
GemCam Pro System Requirements
For optimal performance of GemCam Pro without latency, your system should meet the following recommended requirements:
- ReferenceGemiq Desktop App
How to Filter Images in GemIQ Media
There are a few different ways to filter your images.
- ReferenceGeneral
GemIQ Returns and Refunds Policy
Effective Date: July 25, 2025
- ReferenceGemiq Desktop App
How to Share a Collection from GemIQ
When creating a collection of your products to showcase, you can customize it to allow for individualised sharing.
- ReferenceGemlightbox
Landscape Videos Auto-Rotate in the GemIQ App
Yes, videos recorded in landscape using the GemIQ app will be automatically rotated for the best viewing experience.
- ReferenceGemiq Desktop App
How to Upload Media to Your GemIQ Media from a Computer
Learn how to upload photos and videos from your computer to GemIQ by dragging and dropping files or using the Add Media button, with automatic sync across all your connected device
- ReferenceGemlightbox Macro
Is the GemLightbox Macro Compatible with DSLR Cameras?
The GemLightbox Macro is not compatible with DSLR cameras.
- ReferenceGemlightbox Macro
GemLightbox Macro Device Compatibility
The GemLightbox Macro is compatible with all smartphones, including iPhones and Android phones with multiple camera lenses.
- ReferenceGemiq Desktop App
How to Print a Collection from GemIQ
Easily print a PDF catalog of your jewelry collection directly from GemIQ.
- ReferenceGemiq App
Using One GemIQ Account for Multiple Users
Yes, an unlimited number of users can log into the same GemIQ account on desktop anytime, anywhere!
- ReferenceGemsparkle
Understanding GemSparkle Lighting Colors and Shooting Modes
The GemSparkle consists of 3 lighting options.
- ReferenceGemlightbox
GemLightbox User Manuals and Product Information
GemLightbox User Manual and Product Information
- ReferenceGemiq Desktop App
Creating and Editing Collections in GemIQ
Learn how to create, manage, and share Collections in GemIQ — hand-pick products manually or build automatic collections that update based on product attributes, then reorder and s
- ReferenceGemcam
GemCam System Requirements
For optimal performance of GemCam without latency, your system should meet the following recommended requirements:
- ReferenceGemiq App
GemIQ Pro Subscription: Frequently Asked Questions
You will be sent an activation code and instructions via email to activate your Pro subscription.
- ReferenceGemiq Desktop App
How to Embed a GemIQ Video on Your Website
GemIQ allows you to generate an embed (iFrame) code for your jewelry videos, so you can easily display them on your personal website.
- ReferenceRetouching
Retouching Service — Frequently Asked Questions
Certainly! We offer 1 free trial per customer.
- ReferenceGemlightbox Pro
When to Use White and Yellow Sparkle Lights with GemLightbox Pro
The GemLightbox Pro comes with 2 types of lights, white sparkle and yellow sparkle lights.
- ReferenceGemlightbox Macro
GemLightbox Macro: Supported Gemstone Sizes and Capabilities
What sizes of gemstones or diamonds can I capture? The GemLightbox Macro can photograph diamonds and gemstones between 0.1mm and 30mm, which generally corresponds to 0.1ct to 50ct
- ReferenceGemiq Mobile App
How to Add, Generate, and Search SKUs in the GemIQ Mobile App
There are several ways to add or create SKUs in the GemIQ Mobile App, both before and after saving your image or video.
- ReferenceGemiq Desktop App
How Media, Products, and Collections Work Together
The correct workflow for these features is to upload files via Media, edit product details via Products, and then create and share an online collection via Collections.
- ReferenceGemcam Pro
GemCam Pro Compatibility with Other Products
The GemLightbox Pro & GemLightbox Max is fully optimized for use with the GemCam Pro, delivering a seamless and efficient photography experience. This combination allows users to c
- ReferenceGemcam Pro
GemCam Pro Device Compatibility: Supported Operating Systems
The GemCam Pro can only be connected with Windows and Mac operating system desktops or laptops and is not compatible with any other mobile phones or tablets at the moment.
- ReferenceGemiq App
Does Downloading GemIQ app in China Require a VPN?
The Apple App Store is not restricted in the same way, and users in China can typically download and access the GemIQ app Application without issues.